Bilingual Customer Service Agent

A company is looking for a Bilingual French / English Customer Service Agent to provide high-level customer service solutions remotely.

Key Responsibilities

Manage large volumes of inbound and outbound calls

Identify and assess customers' needs to ensure satisfaction

Document customer interactions and follow up to ensure resolution of issues

Required Qualifications

At least one year of high-volume call center experience

Must be fluent in both English and French

Proficient in using Windows and Microsoft Office

Experience with automatic dialers and both inbound and outbound call environments

Must have a pleasant phone demeanor and strong customer service skills