Data Center Technician (S2/S3) (US)

Position Title: Data Center Technician II (S3)

Location: Austin, TX
Clearance Requirements: None
Position Status: Contract (6 Months)
Pay Rate: Depend on experience

Position Description

We are seeking a highly skilled Data Center Technician II to support enterprise-scale data center operations, including server hardware, networking, and infrastructure deployments. This role is ideal for a hands-on technician who thrives in fast-paced environments, enjoys solving complex technical challenges, and takes pride in delivering reliable, high-quality service.

As a key member of the data center operations team, you will be responsible for hardware lifecycle management, troubleshooting, documentation, and ensuring systems meet performance, safety, and service-level standards. This position offers the opportunity to work with cutting-edge technologies while collaborating with cross-functional teams to support mission-critical environments.

This role is well-suited for professionals experienced in data center operations, server hardware support, IT infrastructure, and network troubleshooting who are looking for a challenging contract opportunity with competitive pay.

Key Responsibilities

• Install, configure, stage, start up, and decommission data center hardware, including servers, racks, storage devices, and network switches.
  
• Perform advanced diagnostics and troubleshooting to identify root causes and resolve hardware, OS, or network issues efficiently.
  
• Replace faulty components and execute hardware refreshes (e.g., memory upgrades, OS rebuilds) with minimal operational impact.
  
• Validate cabling, labeling, grounding, and equipment setup in accordance with deployment standards and safety requirements.
  
• Support new deployments and provide real-time issue resolution in production environments.
  
• Monitor server fleet health and assist with failure analysis and trend identification to support SLA compliance.
  
• Document processes, troubleshooting steps, and lessons learned to contribute to knowledge bases and SOPs.
  
• Communicate effectively with team members and leadership, escalating incidents as needed.
  
• Meet or exceed KPIs and SLAs by completing tickets accurately and efficiently.
  
• Adhere to all safety protocols, participate in required training, and promote a culture of safety and accountability.
  
• Collaborate with geographically distributed teams while maintaining the ability to work independently.
  

Required Skills / Education

• 2+ years of hands-on experience as a Data Center Technician or similar infrastructure support role.
  
• Strong knowledge of server hardware components and system-level failure scenarios.
  
• Experience with IPMI tools for diagnostics and troubleshooting.
  
• Proficiency administering Windows Server OS and WinPE environments.
  
• Working knowledge of network troubleshooting (Layer 1, Layer 2, and Layer 3).
  
• Experience with firmware updates, diagnostics tools, and deployment testing.
  
• Basic scripting experience (PowerShell, Bash, or Python).
  
• Familiarity with virtual machine setup and environment configuration.
  
• Ability to work autonomously and collaboratively in a team-based environment.
  
• Associate degree in Computer Science, Information Technology, Engineering, or equivalent experience preferred.
  
• CompTIA A+ and CompTIA Server+ (or equivalent experience).
  
• CCENT or equivalent networking experience.
  

Preferred Qualifications

• CCNA certification
  
• MCP or MCSE certification
  
• Experience with Linux PXE services
  

Physical Requirements

• Ability to lift up to 35 pounds.
  
• Ability to climb ladders and use rolling stairs safely.
  
• Ability to stand, walk, bend, and perform repetitive tasks for extended periods.
  
• Ability to wear required personal protective equipment (PPE).