Director of Operations

Join Team FSSI And Become An Employee-Owner!

Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director Of Operations in our Orlando, Florida location. The Director Of Operations is accountable for providing leadership and inspiration to departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. Responsibilities encompass both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization's objective of surpassing client expectations.

Demonstrate your leadership skills with team members in the Digital Print Services, Mailing Services, Warehouse and Facilities departments.

Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.

Foster a culture of continuous process improvement and accountability.

Oversee the management of all Orlando Production and Production Support departments.

Ensure that departmental leadership delivers comprehensive training to employees regarding standards, best practices, safety protocols, company policies, and specific job functions.

Complete and approve Corrective Action Reports for presentation to clients, in collaboration with other members of Senior Management.

Supervise or participate in the oversight of the development and implementation of new operational policies.

Ensure consistent evaluation of all Production employees, utilizing sound judgment and relevant Key Performance Indicators.

Assist in representing the organization during client visits, including conducting tours and attending Q&A sessions.

In partnership with direct reports, develop and manage departmental budgets, evaluate and approve purchase orders within budgetary limits, and review monthly expenses with the VP of Operations.

Maintain a 99% on-time Service Level Agreement compliance and quality rating.

Exemplify and advocate FSSI's Core Values while actively coaching and mentoring employees in their professional journey.