Master Data Specialist

Quest is seeking qualified candidates for an immediate Long-term Contract Master Data Management Specialist.

Once trained IN-office, this role will go Hybrid schedule...

This person will be managing all data in Oracle for the Supply Chain team. This is NOT an IT role but more managing master data tables associated with order management and supply chain, which includes the Customer Master, Pricing Master, as well as credits and debit entries.

Need to be a SME in Oracle (SUBJECT MATTER EXPERT) in Oracle

Role of Job: (Why does the job exist?)

The purpose of this role is to be the primary interface for a specific sub-set of Oracle’s Master Data tables to ensure a high standard of data quality is maintained to support global business sustainability and maturation.

The Master Data Management Specialist – Order Management (MDM Specialist – Order Management) position is a Central role that will aid in the development of and adherence to master data related policies, procedures, and quality standards across the entire portfolio. With a focus on data governance, this role is responsible for creating and maintaining policies and procedures for specific master data tables, monitoring adherence to such policies through key metrics and issue identification and enforcing correction of data-related issues in a timely manner.

The MDM Specialist – Order Management will manage master data tables associated with order management and supply chain, which includes the Customer Master, Pricing Master, as well as credits and debit entries. Additional master data tables may be incorporated per business need. This role will also work closely with Customer Care, Data Administrators, and Credit within the businesses and order management partners to ensure the data is accurately maintained.

Dimensions of Job:

· Support the development and maintenance of a Master Data Management program to ensure a high degree of data accuracy and sustainability of new business processes

· Subject Matter Expert in Oracle Master Data table structure, attributes, and maintenance policies and procedures, most specifically the Customer Master, Pricing Master, as well as credits and debit entries.

· Subject Matter Expert in Master Data requirements for Customer Care, Sales, Distribution, Credit, Logistics, Finance, and Demand Planning processes and tools

· Primary point of contact for sales, customer care, and credit users on master data updating procedures, accuracy, and requirements

· Develop policies and procedures for Master Data governance and ensure policies and procedures are regularly updated and relevant

· Coach and educate users on the proper maintenance of master data

· Support Continuous Improvement initiatives and a culture of data-driven decision making

· Coordinate with Enabling Services for the scrubbing of files and development and testing of unique data scrubbing scripts to insure efficient system response

· Assist in the research and resolution of each customer invoice short payment listed on the HEM Short Payment Report in the Specialists’ specific territory

Principal Accountabilities: (Four to ten statements of accountability which can be observed or measured.)

· Maintain and monitor accuracy of master data for Customer Master, Pricing Master, as well as credits and debit tables. Additional data requirements may be added as new tools and business requirements change.

· Support the development, implementation, and monitoring of metrics, policies, procedures, and RACI diagrams to ensure a high degree of accuracy within Master Data Management and the sustainability of new business processes

· Ensure master data changes are implemented in a timely manner

· Support acquisitions and integrations by converting master data from new businesses and sites to HEM standards.

· Comply with the published policy, process and procedures of short/over payment resolution

· Coordinate the completion of Credit/Debit Memo requests for system entry, with required backup documentation and appropriate approvals.

• Other projects and special reports as required to support Customer Care, Sales or Finance as directed by Management
• May have other accountabilities.

Major Challenges: (Describe a few of the major challenges involved in achieving the job’s basic purpose.)

· Change management. This role works cross-functionally and will need to enforce adherence to policies and procedures

· This role will have to influence team members without direct management responsibility

· The level of attention-to-detail required for this position is high with an expectation of minimal errors

· Ability to work autonomously, identify and problem solve where necessary

· Develop strong and effective working relationships with internal customers and Supply Cain support organizations

· Identify and recommend Supply Chain process and performance improvement opportunities

· Assists in developing and maintaining master data management metrics

Decision Making Authority: (Indicate the limits and controls on the job's authority.)

· Establish workflow procedures and metrics to ensure sustainability of Operational and Supply Chain processes

Competencies: (The knowledge/skills/capabilities required to perform the job's basic responsibilities. Include education, experience and any licenses required.)

· The position will require strong competencies in the following areas:

1. Master Data Management

§ Experience in developing metrics, RACIs, policies, and procedures to ensure the sustainability of new business processes

§ Experience in master data management and data integrity

§ Cross-functional knowledge throughout the supply chain (sales, customer care, manufacturing, distribution, planning, sourcing and supply, and transportation)

§ Excellent problem identification and follow through to issue resolution

§ Can work with data to identify problems

§ Proven attention to detail and objective problem solving

§ Must have strong organization skills and be detail-oriented with the ability to multi-task and prioritize work responsibilities with sense of urgency to meet deadlines

2. Other

§ Expertise in ERP software systems maintenance

§ Good understanding of HEM businesses, customers, and operations practices

§ Proficient in Microsoft Word, Excel, and PowerPoint

§ Excellent verbal and written communication skills in working with external and internal customers to promote accurate processes in formal/informal situations.

§ High level of attention to detail

§ Evidence of strong character with integrity, honesty, accountability, and trust

§ High School diploma required. College degree preferred.

§ Minimum 3-5 years’ experience in master data management, ERP maintenance, and/or data analysis