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MuleSoft Production Support Engineer
MuleSoft Production Support EngineerDS Technologies Inc • Charlotte, NC, US
MuleSoft Production Support Engineer

MuleSoft Production Support Engineer

DS Technologies Inc • Charlotte, NC, US
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  • [job_card.full_time]
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Job Title : MuleSoft Production Support Engineer

Location :   Atlanta, GA / Charlotte, NC - 5 Days week No Remote

Shift : Regular / Second Shift (with On-call & Weekend Support)

Job Description :

Provide L2 / L3 production support for MuleSoft integrations, APIs, and connected systems.

  • Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
  • Analyze and triage production issues related to Mule flows, connectors, and data transformations.
  • Perform root cause analysis (RCA) and implement preventive and corrective actions.
  • Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
  • Support deployment and release activities in lower and production environments.
  • Provide on-call and weekend support as part of the production operations schedule.
  • Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
  • Work closely with business and IT teams to ensure seamless data flow across applications.

Required Skills & Experience :

  • MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
  • Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol supported services.
  • Experience in production support and troubleshooting integration issues in real-time environments.
  • Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
  • Strong problem triaging, analytical, and communication skills.
  • Familiarity with CI / CD pipelines, Git for MuleSoft deployments.
  • Ability to work flexible hours, including second shift and on-call / weekend rotations.
  • Experience with incident, problem, and change management (ITIL preferred).
  • Exposure to cloud platforms and API Gateway management.
  • Working knowledge of Salesforce integration, REST / SOAP web services
  • Experience with ITIL processes (incident / problem and change managements) and servicenow
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MuleSoft Production Support Engineer • Charlotte, NC, US

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