Program Manager

Program Manager

The Program Manager is responsible for overseeing the daily operations and service delivery of residential and community programs supporting individuals with developmental disabilities. This role ensures consistent regulatory compliance, promotes a positive organizational culture, and upholds the agency's mission and values. Working closely with the Executive Director and leadership team, the Program Manager leads staff, coordinates individualized supports, ensures quality outcomes, manages risk, and supports strategic initiatives, census development, and operational growth.

Responsibilities include overseeing daily operations of sponsored residential services, supervising and supporting regional program staff, monitoring service delivery, ensuring adherence to safety, health, licensing, and regulatory standards, acting as a liaison among individuals served, families, guardians, community partners, and internal departments, identifying and reporting incidents and potential risk situations, collaborating with leadership to develop and implement budgets, providing on-call support and responding to crises, implementing and tracking corrective action plans and compliance measures, representing the agency in professional meetings and community forums, participating in data-driven leadership and growth planning meetings, coordinating with other Program Managers to implement agency policy and revise protocols, assisting in developing and maintaining timely, transparent communication, and collaborating with the Executive Director and leadership team to support strategic goals, mitigate operational risks, and enhance service delivery.

Qualifications include a bachelor's degree in human services, social work, psychology, or a related field, a minimum of two years of professional experience supporting individuals with intellectual and / or developmental disabilities, preferred experience in a supervisory, leadership, or program management role, a valid driver's license, ability to communicate verbally and in writing, good organizational skills and attention to detail, proven supervisory skills, and the ability to travel between service sites, staying overnight as necessary.