Service Dispatcher

Job Description

Goyette Mechanical, founded in 1928 in Flint, Michigan, is a third-generation, family-owned contractor specializing in plumbing, HVAC, electrical, and mechanical services for residential, commercial, and industrial clients. Known for its 24 / 7 responsive service, Goyette consistently ranks among the top contractors in Michigan. The Company is deeply committed to workforce development, community engagement, and maintaining a tradition of excellence, integrity, and innovation.

Goyette Mechanical provides a competitive salary for this position based on candidate experience, skills, and abilities. Additional perks include paid time off, 401k company match with profit sharing, and medical insurance.

The Service Dispatcher Position

The Service Dispatcher is responsible for coordinating and scheduling all service calls for the company’s service department, while ensuring timely and efficient response to customer needs. Success in this position requires strong communication and computer proficiency, the ability to multi-task and work at a fast pace, attention to detail, and the ability to handle urgent situations with professionalism.

This role serves as the central communication point between customers, technicians, and internal teams, providing job details, updates, and follow-up to ensure quality service delivery.

Desired Experience, Skills, and Abilities for the Service Dispatcher Position

• A high school diploma or equivalent is required
• Strong verbal & written communication skills
• Strong organizational skills are required
• Intermediate knowledge of Microsoft Excel, Word and Outlook required
• Ability to multi-task and prioritize work based on deadlines; excellent time management skills are necessary to succeed in a fast-paced environment
• Attention to detail and accuracy highly critical in this role
• Must be able to foster and support a team work environment, placing a high emphasis on excellent customer service

Recruitment Process for the Service Dispatcher Position

The recruitment process includes a combination of preliminary phone screens, pre-employment assessments, interviews, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc., is designed to ensure that candidates are aligned with Goyette Mechanical’s mission and vision.

Goyette Mechanical is an Equal Opportunity Employer!