Clinical Operations Manager

Overview

Kolmac Integrated Behavioral Health is seeking a Clinical Operations Manager (COM) .

Kolmac Integrated Behavioral Health is a leading outpatient treatment provider in the Mid-Atlantic region that is seeking a full time Clinical Operations Manager (COM) (in person) in our DC/Arlington, VA locations . Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join us, you are connecting to a committed and caring group of colleagues.

A few things that Kolmac Integrated Behavioral Health offers:

* Best-in-class benefits + compensation packages (for full time employees)
* Professional + Leadership Development
* Employee Assistance Program
* Mentorship + Support

Kolmac Integrated Behavioral Health is a leading outpatient treatment provider in the Mid-Atlantic region. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join us, you are connecting to a committed and caring group of colleagues. We are seeking innovative, committed and highly skilled Therapists to join our dedicated outpatient treatment teams. You must be licensed to provide services in DC and VA. At Kolmac Integrated Behavioral Health, we invest in you! Come grow with us! We recognized that you are key to exceptional patient care and service.

We offer:

• Up to $5000 additional annual compensation for completion of licensure requirements
• Clinical staff reimbursements for CEU's
• Professional training and advancement
• Clinical supervision hours to staff at no cost

Responsibilities

Essential Duties and Responsibilities:

• Responsible for all staffing processes, including interviewing, training, staffing for all sessions/groups, performance management/annual evaluations as well as review of and approval of timecards and any other staff related administrative tasks.
• Addresses performance issues including disciplinary action (verbal and written) as needed.
• Responsible for executing established clinical and operational outcome Key Performance Indicators including, but not limited to, patient retention, successful program completion rates, transitions through the Kolmac continuum of care, and Average Length of Stay. Will provide daily/weekly updates to the Regional Director.
• Responsible for ensuring staff Key Performance Indicators including counselor productivity, direct care hours, consecutive missed IOP appointments, quality of care including timely discharges and documentation are being met. Will provide daily/weekly updates to the Regional Director.
• Responsible for the staff retention metric and drive positive morale to ensure that Kolmac is an employer of choice. Will provide weekly updates to the Regional Director.
• Responsible for leading Clinical Treatment Team meetings and ensuring best clinical practices are being followed by clinicians.
• Prepares and presents addiction/recovery education presentations to patients which includes New Patient Orientation.
• Observe group services weekly to ensure quality programming and share feedback with the Regional Director of Operations, appropriate leadership, and the clinician.
• Will review patient files weekly to ensure all documentation is thorough and timely. Will provide feedback to the clinician and create a plan of correction if the clinician is underperforming. Additionally, the COM will keep the Regional Director of Operations, appropriate leadership, updated on all chart reviews and clinician performance.
• Will review all new clinicians’ documentation and groups/ individual session observation for at a minimum the first 90 days of employment to ensure quality of care and adherence to the Kolmac model of care. and share feedback with the Regional Director of Operations, clinical and administrative leadership, and the clinician. Consistent review may be extended based on the clinician’s skill and progress.
• Sets a standard of clinical and professional excellence providing clear expectations and accountability for all clinical staff.
• Responsible for overall patient satisfaction. Responds to patient concerns and resolves any issues as they develop.
• Performs regular employee reviews and provides feedback on their performance to help motivate their dedication to professional goals.
• Safeguards model fidelity ensuring an evidence-based, harm reduction approach to patient care is promoted and practiced.
• Provides operational, administrative, and clinical supervision with a focus on performance management, professional growth and clinical certification or licensure.
• To include the following:
• Will complete weekly clinical supervision document within 24 hours of supervision and submit it to the Regional Director of Clinical Operations.
• Ensures completion of clinical documentation including Treatment plans, BAMs, group, individual and case management notes, discharges, etc. within 24 hours.
• Facilitates weekly group supervision and treatment plan reviews and updates.
• Runs daily and weekly auditing reports to ensure excellent patient care and adherence to documentation standards.
• Ensures completion of the incomplete visit report and appointment history report.
• Ensures completion of the Discharge Cleanup Report.
• Any new operational or clinical incentives or reports.
• May carry a group therapy or individual therapy caseload up to 10 hours per week. May be required to provide coverage for IOP groups and other OP programming as needed.
• Partners with the compliance team to maintain compliance with CARF standards and state regulations.
• Adheres to company operating policies and procedures.
• Embodies the spirit of a teacher, continually driving professional growth with all clinical and administrative team members.
• Promotes the organization’s image in a positive and professional manner.
• Other duties as assigned.

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Qualifications

Qualifications - Education and Experience:

• Must Haves:
• Master’s degree in a Behavioral Health related field (Example- Psychology, Social Work, Counseling, and be independently clinically licensed in their respective field.
• Board Approved Clinical Supervisor
• Experience providing group and individual counseling to individuals with substance use and co-occurring psychiatric disorders.
• Is skilled in Motivational Interviewing, and Cognitive Behavioral Therapy and assists in training clinical staff in these approaches. Board approved supervision status required.
• Minimum of 3 years’ experience in a supervisory/management position within the human services field preferably with substance use disorder populations
• Highly organized, able to multi-task and easily adapt and respond to change.
• Familiar with state regulations, CARF standards, and DEA regulations – when necessary.
• Must have a minimum of 5 years working within the field of substance use disorder treatment.
• Must be willing to work at least three (3) evenings per week, until 8pm.
• Exhibits excellent written and oral communication skills.
• Excellent documentation and computer skills required, including the use of electronic medical records.
• Is engaging with staff and patients while promoting accountability that supports the organizations clinical outcomes metrics.
• Knowledge of local community drug trends, the effects of the body and cognitive functioning of drugs of abuse, signs and symptoms of narcotic overdose, psychosocial implications of addictive disease, the process of addiction and treatment, social science, economic, legal, and medical systems, HIV transmission, behavioral and emotional implications of addiction.
• Compliance with the ethical and professional standards and practices of counselors and therapists.
• Initiative to lead and be proactive in critical situations. Advanced problem solving and decision-making skills.

Qualifications - Licenses and Other Required Credentials:

For Maryland Candidates, must have the below licensure level and be licensed eligible in the states below:

• LCADC, LCPC, LCSW-C in Maryland

For the VA/DC/PA, must have one of the following at hire and be licensed eligible in these states:

• LPC, LICSW in Washington, DC
• LCSW, LPC in Pennsylvania
• LPC, LCSW in Virginia

Direct Reports:

• All clinical staff within the clinic or region.

Expected Travel : 100% travel to provide leadership to multiple sites.

Kolmac has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania.

Apply today to hear more about Kolmac!