Computer Operator II

Journeyman Customer Support Help Desk / Computer / Data Entry Operator

Computer Operator II is capable of performing with minimal supervision; successfully managing task completion within established timelines; effect communicate with the lead and other government personnel; report on task status or process changes and other tasks required within the PWS; able to guide Entry Level operators to identify and follow established procedures; effective usage of independent judgement related to tasks and when engaging the public; effective and timely elevation of issues to Lead Agents.

Computer Operator II operates and monitors computer equipment. Performs routine tasks to maintain computer equipment and their peripherals. Being a Computer Operator II observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

Duties and Responsibilities :

• Perform routine tasks, such as backups and data recovery
• Troubleshoot hardware, software, and network issues
• Conduct system updates and patch management
• Ensure data security and integrity
• Maintain documentation of system operations, issues, and resolutions
• Assist with new software and hardware installations
• Working knowledge of Windows-based computers.
• Working knowledge of Microsoft suite, especially MS Word, MS Excel, and Adobe.
• Ability to work as a team to accomplish tasks.
• Ability to create and optimize written procedures.
• Showcase sound judgment, curtesy, and helpfulness when interacting via telephone or email

Ability to perform routine printer maintenance includes lifting boxes of paper less than 50 pounds, loading paper into printing machines, changing the toner, and calling the appropriate printer service technician for machine service and repair as needed.

Ability to use copy machines, read written instructions and reproduce paper documents according to instructions. Demonstrate expertise in data entry, utilizing ticketing systems experience is preferable.

Education / Experience :

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work primarily in a climate-controlled environment with minimal safety / health hazard potential. Sedentary, sitting, walking, occasional lifting from floor, and bending. Frequent near vision uses for reading and computer use. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demand requirements are at levels of those for sedentary work.

Special Requirements :

Prefer US Citizenship. Subject to a background check and drug screening. Must sign a Confidentiality Agreement and abide by confidentiality regarding program and personnel matters.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to operate a variety of office equipment. Physical demand requirements are at levels of those for sedentary work.