Customer Experience (CX) Video Content Creator

JSG is seeking a Customer Experience (CX) Video Content Creator for a long term contract role in Irvine, CA.

Onsite I $35-$37 per hour

This role plays a key role in improving customer self-service and by creating clear, concise “how-to” videos that guide customers through common tasks. This role supports the company’s customer experience strategy by making interactions simpler and more intuitive. Partnering closely with the key stakeholders, the CX Video Content Creator ensures all video content aligns with OEM brand standards and delivers a seamless, on-brand experience across all customer touchpoints.

Video Content Development : Plan, script, and produce concise instructional “how-to” videos that enable customers to complete common tasks independently. Ensure all content is accurate, accessible, and designed to reduce customer service inquiries.

Brand and Compliance Alignment : Collaborate with the Marketing team and OEM partners to ensure all video content adheres to established brand guidelines, tone, and visual identity standards, maintaining consistency across customer touchpoints

Cross-Functional Collaboration : Partner with Customer Service, Digital, and IT teams to identify frequently asked questions and high-volume contact drivers, translating them into video topics that improve self-service adoption.

Performance Monitoring and Reporting : Track video engagement metrics, and customer feedback to measure effectiveness and identify opportunities for continuous improvement.

Content Governance and Maintenance : Regularly review, update, and retire outdated videos to ensure accuracy, relevance, and alignment with evolving processes and product offerings.

Experience :

• Minimum 2-4 years related experience in digital content creation, customer experience, or communications within a corporate or agency environment
• Prior experience collaborating with marketing or brand teams to ensure alignment with brand standards is highly desirable.
• Bachelor’s degree in digital media, Communications, or a related field required.
• Training or coursework in video production, visual storytelling, or customer experience design preferred.
• Demonstrated expertise in video editing and production software, including Adobe Premiere Pro, Adobe After Effects, and Storyblocks.
• Strong communication and writing skills with the ability to simplify complex information into clear, customer-friendly language.
• Working knowledge of digital media production and brand management principles.
• Ability to collaborate effectively across departments and manage multiple projects simultaneously.
• Detail-oriented, organized, and comfortable working in a fast-paced environment.
• Passion for improving customer experiences through digital self-service solutions.
• Strong attention to detail with a customer-centric approach.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.