Product Support AnalystVirtualVocations • Paterson, New Jersey, United States
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Product Support Analyst
VirtualVocations • Paterson, New Jersey, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Product Support Analyst to provide technical and functional support for insurance-based SaaS products.
Key Responsibilities
Triage incoming tickets and update workflow systems with accurate information
Provide day-to-day support and troubleshoot customer issues using SQL and web-based tools
Execute data maintenance scripts and contribute to knowledge base articles
Required Qualifications
2-4 years of experience in product support, development, or consultancy
Bachelor's degree in a related field or equivalent work experience
Proficiency in SQL and web-based troubleshooting tools
Ability to learn insurance workflows and SaaS products quickly
Flexible to work outside normal business hours, weekends, and holidays
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Product Analyst • Paterson, New Jersey, United States
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