Professional Services Engagement Manager

A company is looking for an Engagement Manager to oversee the implementation of enterprise SaaS solutions.

Key Responsibilities

Manage 3-5 concurrent customer implementation projects, ensuring timely delivery and alignment with objectives

Act as the central point of contact between customers, engineers, and internal teams to maintain communication and resolve challenges

Collaborate with cross-functional teams to ensure technical requirements align with customer needs and provide actionable plans

Required Qualifications

Proven experience managing multiple concurrent projects in a SaaS or enterprise software context

Familiarity with Generative AI, Private RAG, and related technologies

Exceptional communication and interpersonal skills for engaging both technical and non-technical audiences

Strong analytical skills to anticipate challenges and drive results

Ability to build strong relationships with customers and internal teams