Medical Receptionist Bilingual

Medical Receptionist

Become a part of our caring community and help us put health first. The Medical Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Medical Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks.

Location : CenterWell Senior Primary Care Clinic, 5617 Albemarle Rd. Charlotte, NC 28212

The Medical Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities :

• Greeting Patients : Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments : Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records : Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments : Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication : Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management : Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support : Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and / or within established policies / practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications :

Preferred Qualifications :

Additional Information :

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.