Service Advisor

Exempt/Non Exempt:

AAA Car Care isseekinga motivated and customer-orientedAutomotive Service Advisorto join our dynamic team. As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You willbe responsible forguiding customers through the repair and maintenance process while also driving sales for our auto services.

Key Responsibilities:

• Customer Interaction:

• Greet customers in a professional and friendly manner as they arrive for service appointments.

• Listen to customers' vehicle concerns and accurately document their needs.

• Advise customers on available services, repairs, and maintenance options based on their vehicle's condition and needs.

• Provide clear explanations of repair estimates, timelines, and potential outcomes.

• Sales & Service Recommendations:

• Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.

• Upselladditionalservices and products whenappropriate, based on customer needs and vehicle health.

• Provide cost estimates andtimeframesfor repairs or service packages.

• Coordination and Follow-Up:

• Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.

• Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.

• Ensuretimelydelivery of services, working closely with the technician team to meet customer expectations.

• Follow up with customers after service completion to ensure satisfaction and encourage repeat business.

• Documentation and Record Keeping:

• Maintainaccuraterecords of customer interactions, work orders, and service history in our customer management system.

• Review and process customer invoices and payments, ensuring accuracy and transparency.

• Customer Retention:

• Foster positive, long-term relationships with customers, helping to build trust and brand loyalty.

• Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

Total Compensation Overview:

Service Advisorswill earn a competitive salary of$50,000 - $65,000 per year,withmonthlybonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

• Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

• Parental Leave

• Weekly Pay

• Closed on Sunday

• Five-day work week

Required Qualifications

Education:

• High School diploma, GED,orTechnicalschool graduate/certification

• Must have and maintain a valid state Driver's License.

Experience:

• 6months of minimumcustomer service experience or sales experience.

Knowledge and Skills:

• Sales Acumen - uses knowledge to promote product/service value

• Communication - effectively conveys information; demonstrates use of listening skills

• Taking Initiative - proactively seeks out ways to improve

• Collaborative Partner- works well with individuals and groups to achieve common goals

• Delivering Results - achieves excellence in all tasks and goals

• Customer Focus - anticipates and meetstheneeds ofthecustomer

• Production and key performance indicators will be reviewed monthly and quarterly by facility leadership.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Preferred Qualifications

• Bachelor's degree Preferred

Work Environment

• This position involves sitting, standing, walking,and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight).

• Frequent standing and walking.

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations