Director of Conference Services

Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Conference Services to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership
• Sets example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers and observance of sales office standards
• Responsible for learning the hotel brand and strategy
• Develop a complete knowledge and ensure adherence to company sales policies and SOPs
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Establish and Maintain existing business clientele relationships prior to, during and post conference ensuring service exceeds expectations and encouraging repeat business
• Review all contracted services to ensure proper contributions to profits
• Manage catering accounts to maximize revenue and profitability while achieving customer expectations
• Negotiate catering business, food and beverage, audio visual equipment, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
• Negotiate contracts according to company standards
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and
• inquiries via email, phone, and in person interactions
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Executes and supports the operational aspects of business booked (generating proposals,
• contracts, and customer correspondence)
• Work with catering sales managers to ensure understanding of department budget and goals
• Conducts daily/weekly catering and SEO meetings
• Responsible for accuracy of BEOs and communication of changes between client and appropriate disciplines Attend and contribute to all revenue and sales strategy meetings and calls
• Participates in forecasting for revenue and expenses
• Understand, leverage, and implement corporate and brand tools to exceed budgets
• Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition Conducts weekly and monthly share analysis for measurement of hotels market performance versus competition and implements strategies accordingly in conjunction with the Director of Sales, Regional Director of Sales, Regional Director of Revenue Management, GM
• Actively participate in industry related organizations (MPI, NACE)
• Develop and implement catering promotions to generate business
• Develop and execute sales action plans to close on business and assist with annual marketing/business and budget plans
• Set and monitor team member goals including weekly sales activities, room rental, food and beverage, and audio visual goals monthly, quarterly, yearly
• Operate the sales department within established sales expense budget
• Coordinate, prepare, and submit any required reports as requested by the DOS, Regional team or GM
• Perform in the capacity of any position supervised
• Abides by Prime Time Selling hours
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of Bachelor's Degree in Hotel Administration, Business, or Marketing
• Minimum of five (5) years in hotel or conference Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Excellent listening and problem-solving skills
• Ability to make recommendations and set strategy based on trends and historical data
• Negotiating Skills
• Strong interpersonal skills
• Proficient in Microsoft Office Products, focus on Excel, Word and Outlook Ability to travel as needed
• Must have flexible work hours that may include evenings, weekends, and holidays

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