Principal Advisor, ServiceNow Employee Experience and HR Service Delivery (HRSD) Solutions

Role description : Principal Advisor ServiceNow Employee Experience and HR Service Delivery (HRSD) Solutions

About the role

This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNows Employee Service Management Solutions which includes HR Service Delivery (HRSD) and Workplace / Facility Service Delivery (WSD) solutions. This Advisor role will be the SME within ServiceNow Expert Services (who provide product expertise in partnership with ServiceNow Product Management) providing expert advisory and building strong executive client relationships within the framework of a strategic program or project with ServiceNow implementing these solutions. This role will be pre-eminent ServiceNow representative for the Human Resources and / or related organizations (Workplace Space Planning etc.) and will be the connective tissue between all the aforementioned parties while ensuring an outstanding Client experience for the Human Resources organizations and the Programs Steering Committee.

Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges bringing solution guidance business acumen and deep product expertise innovation and industry knowledge capital to our client.

Responsibilities

Serve as primary executive point-of-contact on projects focused on improvements in the clients Human Resources and Workplace organizations using ServiceNows Employee Service Management HRSD and WSD Solutions.

Guide the client and the business areas (mentioned in the direct bullet above) in defining their ServiceNow strategy ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platforms capabilities.

Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services Product Excellence Customer Success and Client Sales Teams to drive high-value impact for the Client in a roadmap for the current engagement and the Clients roadmap beyond it.

Align Client to defined roadmap and report / monitor ongoing progress against it managing client executives and stakeholders in partnership with ServiceNow Expert Services to mitigate blockers to drive success keeping the in-progress engagement on track.

Define at a solution and design level of detail technical and functional solutions aligned with our clients business problems and ServiceNow Implementation Best Practices providing options with pros cons and risks.

Serve as a liaison between Client and ServiceNow (including ServiceNows internal organizations) as a leadership point of contact for addressing challenges and concerns.

Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.

Build and nurture strong trusted advisory relationships with client executives and stakeholders in the clients Human Resources and Workplace organizations facilitating effective communication and collaboration between their corporation and ServiceNow.

Advise client on optimizing their service management processes leveraging benchmarks and best practices across the various organizations.

Stay abreast of ServiceNow product developments industry trends and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients.

Advocate for the continuous improvement and adoption of ServiceNow Employee Service Management and HR Service Delivery (HRSD) Solutions.

Lead office hours formal presentations webinars and other learning events tailored to field delivery stakeholders (advisory delivery GTM etc.) to showcase customer use cases and successes

Enable and mentor other members of the ServiceNow delivery team and partner ecosystem

Support sales activities like conducting sales presentations leading solutioning / scoping discussions / workshops estimating implementation engagement efforts in partnership with Services Account Executives Solution Sales Executives / Consultants and Sales Account Executives

Qualifications :

Must be a U.S. Citizen with ability to obtain and maintain a U.S. Public Trust security clearance.

10 years of management consulting experience or equivalent role repeatedly championing / implementing ServiceNow HR Service Delivery (HRSD) with various organizations.

At least 8 years of experience with ServiceNow and other related solutions include exposure / knowledge of Workday SAP SuccessFactors UKG Nuvolo IBM TRIREGA and Artificial Intelligence.

ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification HR Professional Suite Certification Workplace Service Delivery Accreditation Legal Service Delivery Accreditation etc.

Significant experience with ServiceNow or similar digitalization platforms successfully leading end-to-end transformation projects across human resources organizations.

Excellent executive communication presentation and stakeholder management skills are required.

Experience creating implementation design artifacts conducting solution presentations and obtaining customer acceptance of solution design.

Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes workflows and diagrams.

A strong technical background including application development software lifecycle management and system integrations is also necessary.

Fluency in English is mandatory and the ability to travel may be required.

For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Data Analytics,Employee Relations,Succession Planning,Human Resources Management,Dayforce,Conflict Management,Ceridian,Benefits Administration,HRIS,Peoplesoft,Human Resources,Workday

Experience : years

Vacancy : 1