Program Manager

Overview

Catholic Charities of Buffalo is seeking a Catholic Charities is seeking a full-0time Program Manager Program Manager for the Department of Workforce & Education for Erie County programs located at 525 Washington Street, Buffalo, NY 14203. The Program will have oversight and management of the educators, data coordinator, Project Jump Start and Tomorrow's Youth Today case managers and employment counselor, for the Workforce & Education Department's programs. The position will also include assistance in program budget development, annual program reviews and staffing plan rationale, production of annual and quarterly reports, training and staff development. When assigned, acts as the Department's liaison with Erie County School Districts, Buffalo Public Schools, Erie County Department of Social Services, current and potential partners, including funders / contractors such as the Erie County Workforce Investment Board and NYSDOL.

Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as : CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Job Responsibilities

Provides supervision, trains, monitors and evaluates Pathways, Jump Start and TYT staff

Facilitates team meetings for respective programs (TYT, Pathways & Jump Start)

Assists with recruitment, interviews and recommendations for hiring of staff

Coordinates the evaluation and establishment of priorities regarding delivery of service in accordance with clients' needs and Catholic Charities mission and purpose

Oversees educators, case managers and employment counselor in planning and recruitment of students under the eligibility requirements and specifics of each program.

Assists in the coordinating and completion of Continuous Quality Improvement reports (data monitoring and collection)

Participates in internal and external agency committees (i.e. Trauma informed care committee, WNY Manufacturing & Tech Partnership coalition etc)

Ensure the education and case manager supervisors are overseeing timely and up-to-date entering of program data into department monthly reporting tool, as well as the individual programs required data collection systems (For example : OSOS and Zenegrade)

Distributes cash equivalents (incentives and basic needs) and submits reports

Develops ongoing training and professional development for staff.

Attend local and regional meetings and conferences as they pertain to program enhancement, recruitment and staff development.

Work with Senior Director to further develop relationships with the Erie County School Systems to publicize and promote the programs of the department.

Oversee the monitoring and gathering of Individual Education Service Strategies and 4-Month Evaluations.

Approve assigned staff time and attendance; monitors assigned staff attendance in ADP

Oversees program monitoring visits and audits from funders.

Documents activities per contract requirements.

Inputs data in appropriate database(s).

Collaborates with other community agencies.

Works closely with Department Senior Director regarding programs' budgets and fiscal management, grant management, fulfillment of contractual obligations, and writing responses to RFPs and RFAs.

Minimum Qualifications

Bachelor's degree in Education, Social Work / Human Services, Public Administration, Business, or related field required; Master's degree preferred.

5+ years of experience in Education, Human Services, or Workforce Development, including supervisory experience OR experience in alternative education / HSE programs OR employment programs for at-risk youth

Knowledge of NYSED and NYSDOL regulations, GED / HSE testing, and local education / community resources

Experience with budgeting, grant / contract management, and data reporting

Strong teamwork and communication skills; proficiency in Microsoft Word and Excel

Ability to work in a multi-cultural setting;

Evening and weekend availability as needed

Valid NYS Driver's License and reliable transportation for job requirements.

Strong personal and interpersonal communication skills.

Excellent organizational skills.

The ability to keep concise records.

A sensitivity to the development stages and well-being of participants.

The ability to work with a diversity of individuals and groups.

Able to accept supervision and work well both independently and in teams.

Excellent problem-solving skills to analyze issues and create action plans.

The ability to adapt to changing work priorities and maintain flexible working hours.

The ability to establish and maintain constructive relationships.

Why You'll Love Working Here :

35 hours per week, hybrid / flexible schedule

25 PTO days per year ( PTO is prorated based on start date)

13 paid holidays per year ( Part‑time holiday pay depends on the employee's regular schedule)

Medical, dental, and vision insurance plans

403(b) retirement plan with employer contribution after six months

Employer‑paid life insurance and Employee Assistance Program (EAP)

Training & development opportunities

Applicants must reside in New York State to be considered.

Compensation range may vary based on factors including but not limited to skills, education, location and experience.

Apply today at :

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact .

Job Posted by ApplicantPro