Customer Service Representative (Full Time - Onsite)

Responsive recruiter

Benefits :

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Free food & snacks

Vision insurance

Company Overview :

Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. We are dedicated to innovation, quality, and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative, fast-paced environment where creativity, curiosity, and adaptability drive success. We embrace challenges, foster continuous self-improvement, and encourage bold, forward-thinking ideas to push the boundaries of excellence.

Job Description :

Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers, you will handle inquiries via phone and email, process requests, resolve complaints, and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized, tech-savvy, and thrives in a dynamic environment. If you're passionate about delivering outstanding service and solving problems with care and efficiency, we want to hear from you!

Responsibilities

• Manage a high volume of inbound calls and emails with professionalism and empathy
• Identify customer needs, provide timely solutions, and escalate issues as necessary
• Utilize prepared scripts and company resources to maintain service consistency
• Build rapport and maintain positive relationships through active listening and clear communication
• Accurately document all customer interactions in CRM systems
• Meet individual and team performance goals
• Participate in ongoing training sessions to stay updated on product knowledge and service protocols
• Provide light technical support and complete data entry tasks as needed

Qualifications

• High school diploma or GED required
• Previous experience in customer service or a similar role preferred
• Experience with Amazon, Shopify, and E-Commerce Support
• Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)
• Excellent verbal and written communication skills
• Ability to remain calm, organized, and solutions-focused under pressure
• Strong multitasking and time management skills
• Knowledge of Google Docs, Excel, and other standard office tools
• Open to Relocation - Corona Area

Work Schedule

Monday - Friday, 8 : 30 AM - 5 : 00 PM

Compensation

Pay Rate : $18 - $23 per hour (Based on experience)

Benefits

Medical, Dental, and Vision

• 401(k) retirement plan
• Paid Time Off (PTO) and Sick Leave
• Employee Discount Program

Personality Fit

• Proactive and collaborative communicator with a passion for creating positive customer experiences
• Detail-oriented and organized , with a focus on clear, accurate, and helpful communication
• Adaptable, curious, and calm under pressure , with a desire to learn and solve problems creatively
• Strong team player with a humble attitude, positive mindset, and willingness to grow with the company

Compensation : $18.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Eureka Ergonomic®, founded in California, USA, is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable, ergonomically-conscious, and environmentally-friendly. We are committed to delivering tasteful, inspiring statement pieces that convey great aesthetics and your unique personality.

The word "Eureka" first appeared on California's state emblem. Back in California's gold rush days, whenever people found gold, they would shout Eureka! I found it! As a brand, our mission is to provide consumers with premium products and the same exhilarating experience as finding gold.

We have been working with renowned ergonomic experts, chiropractors, universities, and research institutes.

Based on our strong professional expertise including the R&D of two patented ICU medical beds, and the brand's long-standing tradition in the study of the human body, health and general well-being, we have developed the best practices for the technical structure of full house furniture, ranging from office chairs, desks, living room sofas, beds and mattresses, cabinets and storage, to tech-savvy, smart furniture.

We are dedicated to providing a one-stop shopping service to help you create your dream living and working space! For optimal user experience, every piece of our furniture is meticulously designed with style and crafted with quality.

Unlike almost every other online furniture store that works with third party manufacturers, we own our designers, structural engineers, and manufacturing facilities. This allows us a direct control from start to finish, achieving industry-leading functionalities, breathtaking designs, and affordable pricing.