Talent.com
Computer-Aided Dispatch Administrator
Computer-Aided Dispatch AdministratorAxxum Technologies • Chicago, IL, US
Computer-Aided Dispatch Administrator

Computer-Aided Dispatch Administrator

Axxum Technologies • Chicago, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Computer-Aided Dispatch (CAD) Administrator   Location :

  • Chicago, IL Duration : 10 years Position Overview The CAD Administrator manages and maintains the Computer-Aided-Dispatch (CAD) system. ensuring it runs efficiently, securely, and supports emergency services.
  • This role involves installing, configuring, and troubleshooting software, managing databases, and trainer users.

The administrator collaborates with IT teams, public safety personnel, and vendors to enhance system functionality while ensuring accurate data for reporting and analysis.   Key Responsibilities CAD System Management :

  • Oversee the operation, maintenance, and configuration of Computer-Aided Dispatch (CAD) software.
  • The CAD Administrator manages the CAD and mobile application software settings to ensure efficient operation.
  • This includes software setup, security, code file maintenance, version updates, and managing support issues.
  • The CAD administrator manages CAD system databases to ensure data accuracy, which includes updating information on streets, subdivisions, and response locations.
  • The administrator will also evaluate data for new streets and subdivisions and input the information into the CAD system.
  • Software Installation & Configuration :

  • Install, configure, implement, and update CAD and related applications for operational efficiency.
  • In addition, the CAD Administrator is responsible for setting up and maintaining users and vehicles, as well as making minor configuration changes to the CAD and mobile products.
  • Database & Security Management :

  • Manage, fine-tune, and ensure the security of CAD databases and file management systems.
  • The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.
  • Troubleshooting & Technical Support :

  • Diagnose and resolve system issues, including software malfunctions and user access problems.
  • The CAD administrator provides administrative and front-line application support to the public safety communications team, as well as technical support to system end-users.
  • The CAD administrator will also respond to all end-user inquiries.
  • User Account Management :

  • Create, modify, and delete end-user accounts while ensuring compliance with security protocols.
  • Equipment & Log Maintenance :

  • Maintain records of CAD system hardware, software licenses, and ensure up-to-date documentation.
  • Report Generation & Data Analysis :

  • Prepare and submit routine and special reports to management, analyzing system performance and data trends.
  • Integration & Collaboration :

  • Work with IT teams, dispatch personnel, emergency responders, and third-party vendors to enhance CAD functionality.
  • In addition, the CAD Administrator will work with GIS, IT, Police, Fire, and EMS records departments, and also liaise with vendors and technical subject matter experts.
  • Policy and Procedure Development :

  • The CAD administrator will assist in the development, maintenance, and oversee policies and procedures related to CAD.
  • This includes defining roles and responsibilities for system changes, permission access, and other technology management processes.   System Security :

  • The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.  Required education, Skills, Qualifications & Experience Education : A bachelor’s degree is preferred , but a high school diploma or equivalent with several years of relevant experience may be acceptable.
  • Experience should include systems implementation, application support, or software administration with CAD software products.
  • Public safety agency experience (dispatch, police, fire, and / or EMS) is also desirable.
  • Certifications or degrees in Emergency Medical Science, Fire Science, Criminal Justice, or a related field are highly desirable.
  • Required Technical Skills :

  • Extensive experience with CAD / RMS (Records Management Systems) in emergency response environments.
  • Strong knowledge of mobile data terminals (MDT), emergency dispatch, and public safety software.
  • Hands-on experience with database management, system configuration, and technical troubleshooting.
  • Strong analytical skills for data query, transfer, and statistical analysis.
  • Familiarity with security protocols and user account management within CAD systems.
  • Proficiency in SQL, including views, stored procedures, and database schema Understanding of standard GPS protocols (TAIP and NMEA) Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA / MCSE skills) Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
  • Experience with relational data modeling principles and techniques.
  • Ability to troubleshoot application system issues including hardware, network and third-party components.
  • Required Experience Minimum of 5+ years of public safety applications experience involving CAD / Mobile systems, and other emergency 911 center operations Basic knowledge and experience with Mobile CAD functionality Trainer / Instructor experience (desirable) Basic knowledge and experience of GPS systems Basic knowledge and knowledge of CAD mapping and layers.
  • Previous experience with Tri-Tech Software (highly desirable) Completion of a Public Safety Dispatch Academy or Certified Training Program (desirable) Experience with a Windows-based CAD system Experience with or deploying enterprise hardware and software solutions (highly desirable).
  • Law Enforcement, Fire, or EMS experience (desirable) Member of the Association of Public-Safety Communication Officials (APCO) (desirable) Work Environment & Schedule This position may require on-call availability, shift work, and travel for system upgrades, maintenance, and training.
  • Work is performed in an office, emergency dispatch center, and field environment as needed.
  • SALARY AND BENEFITS The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients.
  • We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more.
  • Please visit our Careers page for additional information.
  • Salary and benefits information will be available to applicants, when and if an offer is made.   HOW TO APPLY All applications must be completed online.

  • We do not accept paper submissions.
  • Please visit our Careers Page to review all current job postings, and instructions on the application process.   As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

  • Powered by JazzHR
  • [job_alerts.create_a_job]

    ComputerAided Dispatch Administrator • Chicago, IL, US

    [internal_linking.similar_jobs]
    Database Administrator

    Database Administrator

    Cook County Treasurers Office • Chicago, IL, US
    [job_card.full_time]
    COOK COUNTY TREASURER Department of Human Resources 118 N.Clark Street, Room 112 Chicago IL 60602 Job Summary The Database Administrator will report to and work under the guidance and supervision o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Relativity Senior Systems Administrator

    Senior Relativity Senior Systems Administrator

    Contact Government Services LLC • Chicago, IL, United States
    [job_card.full_time]
    Senior Relativity Senior Systems Administrator.Chicago, IL / Remote / Detroit, MI.We are seeking a Senior Relativity Sr.Systems Administrator to join our team! You will handle a variety of projects...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior System Administrator

    Senior System Administrator

    InsideHigherEd • Palos Hills, Illinois, United States
    [job_card.full_time]
    Infrastructure & Network Services.Under general direction, the Senior System Administrator is responsible for reviewing the design, installation, maintenance, training, and support of Windows serve...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Practice Administrator

    Practice Administrator

    Rising Tide Dental • South Holland, IL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Well-established practice in south suburbs of Chicago is seeking an experienced.Practice Administrator / Office Manager.This role is critical to ensuring operational efficiency, regulatory complian...[show_more]
    [last_updated.last_updated_variable_days]
    Relativity Senior Systems Administrator

    Relativity Senior Systems Administrator

    ClearanceJobs • Chicago, IL, United States
    [job_card.full_time]
    Relativity Senior Systems Administrator.CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology.To carry out ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. HPC System Administrator

    Sr. HPC System Administrator

    Newcastle Associates, Inc. • Chicago, IL, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    HPC Systems Administrator, you will be a key member of a team that provides high-end research computing resources to researchers at a world-class university and scientific research institution.The ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Systems Administrator

    Sr. Systems Administrator

    VDart Inc • Chicago, IL, United States
    [job_card.temporary]
    [filters_job_card.quick_apply]
    Systems Administrator Duration : 3-6 month Contract To Hire Location : ...[show_more]
    [last_updated.last_updated_1_day]
    Case Administrator (Legal Services / Administrative Support)

    Case Administrator (Legal Services / Administrative Support)

    American Arbitration Association Inc. • Chicago, IL, US
    [job_card.full_time]
    You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of ...[show_more]
    [last_updated.last_updated_30]
    CADD Administrator

    CADD Administrator

    SRF Consulting Group • Chicago, IL, United States
    [job_card.full_time]
    SRF's engineers, planners, and designers collaborate with our clients and their partners to ensure meaningful results for the most challenging projects and enrich everyday experiences.Our award-win...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hematology / Oncology - Oak Lawn, IL - Growing practice - Opportunity to sub-specialize

    Hematology / Oncology - Oak Lawn, IL - Growing practice - Opportunity to sub-specialize

    Advocate Health • Oak Lawn, IL, US
    [job_card.full_time]
    Join one of the nations largest, most respected health systems and experience what it means to live well.Advocate Health is seeking a Hematology / Oncology physician to join our physician-led medical...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    On-Call Data Center Tech - Cabling and Connectivity - Chicago, IL

    On-Call Data Center Tech - Cabling and Connectivity - Chicago, IL

    Royal Communications Consultants Inc • Chicago, IL, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Seeking data center technician for : .Connectivity and Hardware Support for IMACD - Installation, Move, Add, Change, Decommissioning Voice and Data Cabling Rack and Stack of data center hardwar...[show_more]
    [last_updated.last_updated_30]
    Service Desk Tech I - Hybrid Chicago Loop office

    Service Desk Tech I - Hybrid Chicago Loop office

    U of C NORC • Chicago, IL, US
    [job_card.full_time]
    NORC at the University of Chicago is seeking a Service Desk Tech I to provide desk side technical support which includes answering user PC and software questions and providing resolution to issues,...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    OTR Driver Class A- 1099 or W2 (No SAP)

    OTR Driver Class A- 1099 or W2 (No SAP)

    TAG TRANS INC • Tinley Park, IL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    OWNER OPERATORS - KEEP 88% OF GROSS.Weekly settlements every Friday - no waiting.Consistent high-paying freight (Flatbed / Reefer / Dry Van). Dedicated dispatch support - you're not a number.Profess...[show_more]
    [last_updated.last_updated_1_day]
    Systems Administrator (GEODSS) - Diego Garcia

    Systems Administrator (GEODSS) - Diego Garcia

    Chicago Staffing • Chicago, IL, United States
    [job_card.full_time]
    Systems Administrator Opportunity.Looking for a Systems Administrator opportunity at a place you can make a difference every day? Discover this great opportunity in our Diego Garcia location.Bring ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior LAN Engineer / Systems Administrator

    Senior LAN Engineer / Systems Administrator

    KonnectIT • Chicago, Illinois, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Senior LAN Engineer / Systems Administrator.The ideal candidate will have advanced expertise in.Windows Server and Linux administration, Active Directory, Cisco and Fortinet networking, VMware, Hyp...[show_more]
    [last_updated.last_updated_30]
    System Admin & Solution Architect, Workday

    System Admin & Solution Architect, Workday

    Advantage Solutions • Chicago, Illinois, United States
    [job_card.full_time]
    System Admin & Solution Architect, Workday.Primary Posting Location : City.Primary Posting Location : State / Province.Primary Posting Location : Postal Code. Primary Posting Location : Country.Profes...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Network Administrator

    Sr. Network Administrator

    CF Industries • Northbrook, Illinois, United States
    [job_card.full_time]
    At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably.Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Support Administrator (Office and Administrative Support)

    Support Administrator (Office and Administrative Support)

    Circle K Stores Inc. • Chicago, IL, US
    [job_card.full_time]
    The role involves handling daily administrative tasks, coordinating office activities, maintaining records, and supporting internal departments to ensure smooth operations.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]