An employee in this classification performs work of moderate difficulty by providing proctoring of tests to students. Work is distinguished by the ability to provide support to students during testing, maintaining appropriate records and performing clerical duties for the department. Immediate supervision is received from the Director of Testing Services.
Required Knowledge, Skills & Abilities:
1. Associate's degree (AA) or equivalent from two-year college or technical school; or equivalent combination of education and/or experience.
2. Two years customer service experience.
3. Some knowledge of Microsoft Office software, i.e., Word, Excel and Outlook.
4. Working skills in customer service.
Desired Knowledge, Skills & Abilities:
Previous work experience in an educational environment.
Essential Duties:
1. Administer and proctor a variety of tests, including, but not limited to, makeup tests, placement, proficiency, GED, CLEP tests, ESL tests, and certification tests
2. Assist and resolve testing problems for students.
3. Monitor students behavior during testing and ensure test integrity as outlined by the testing instructions.
4. Maintain testing documentation and materials, and complete data entry while keeping records confidential and testing materials secure.
5. Explain test results to students and communicate next steps.
6. Serve as proctor, as needed, in group testing situations and at assigned locations that may be off the main campus.
7. Maintain a quiet and secure testing environment.
8. Maintain and enforce policies and practices of Testing Center.
9. Perform general clerical work for the department; (answer phones and student inquiries, file paperwork, etc.).
10. Maintain department resources.
11. Maintain the Testing Center for daily use.
12. Complete duties while maintaining attention to detail.
13. Effectively communicate with people in difficult situations and escalate the issue when appropriate.
Testing Assistant III • Elgin, IL
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