Customer Service Representative

Customer Service Representative

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

nVent, located in New Berlin, WI is adding a Customer Service Representative to our team. Reporting to the Customer Care Manager, this position significantly contributes to the overall satisfaction and retention of customers. The Customer Service Representative is the first point of contact for our customers, and they are responsible for receiving, passing, and providing the information necessary to deliver outstanding customer experience. While coordinating and communicating with all nVent's internal departments, they strive to meet customer deadlines and resolve issues quickly and efficiently. They will also contribute to the growth by maintaining a positive, professional image of the company's brands at all times.

What You Will Experience In This Position :

• Provide proactive and superior service to all external and internal customers.
• Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information.
• Completes domestic and international order entry as well as return order entry (RMA's).
• Manages all open electronically transmitted and Ecommerce orders.
• Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer in a timely manner.
• Develops a general knowledge of the product line.
• Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts.
• Works closely with Sales Reps to support customer relationships.
• Communicates constantly with Sales, Product, and Marketing teams to execute quarterly promotions and product display creations.
• Reviews and updates customer data such as contact information or automatic acknowledgements.
• Performs other responsibilities as may be assigned by management.

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