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Global Account Director
Global Account DirectorJLL • Irving, TX, US
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Global Account Director

Global Account Director

JLL • Irving, TX, US
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  • [job_card.full_time]
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Global Account Director

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration.

The Global Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.

Primary responsibilities include :

  • Exceeding client expectations by creating the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals.
  • Driving account growth by articulating value proposition and ensuring expansion of services provided.
  • Establishing outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery.
  • Building high performance teams by ensuring highest qualified candidate is hired for all roles on the account.
  • Building actionable and measurable career development plans for all direct reports.
  • Advancing the firm's diversity and inclusion priorities with planful and focused talent planning.
  • Presenting an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans.
  • Proactively managing to the account budget and identifying opportunities to generate additional revenue on the account.
  • Mitigating risk for the firm by ensuring A / R is maintained below 60 days payable.

Attributes include :

  • Exemplary executive presence has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients.
  • Strategic mindset able to see big picture and future direction of the business, then translate into achievable new business development opportunities.
  • Financially astute commercial oriented, strong financial acumen.
  • Results driven takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity.
  • Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry.
  • Commercially astute quickly recognizes the different levers to pull to drive growth and increase productivity.
  • Transformational leadership leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.
  • Operational "heft" comfort and experience with complex, large, and heavily matrixed organizations.
  • Requirements include :

  • Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
  • Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
  • Extensive experience hiring, training, and retaining large teams of talent in a client service environment.
  • Has proactively managed a budget.
  • Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred.
  • This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

    Estimated compensation for this position : 170,000.00 215,000.00 USD per year.

    This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

    Location : On-site Irving, TX, Stamford, CT

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

    Personalized benefits that support personal well-being and growth :

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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    Global Account Director • Irving, TX, US

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