Customer Service Representative

Join Our Grand Terrace Team : Make a Difference as a Lifeline Program Customer Service Representative!

Find joy in helping others and making a tangible difference in your community? If you're a problem-solver with a strong desire to serve, we invite you to be a part of something truly meaningful!

We are looking for dedicated and empathetic individuals to join our team as Customer Service Representatives for the government-funded Lifeline Program. This isn't just a job; it's an opportunity to connect individuals with essential communication services. Prepare to bridge the digital divide and ensure everyone has access to vital resources.

Your Responsibilities as a Customer Service Representative :

• Assist program participants with applications, enrollment, and service activation for the Lifeline Program.
• Provide clear and accurate information about program eligibility requirements and benefits.
• Resolve customer inquiries and issues efficiently and courteously via phone, email, and chat.
• Document all customer interactions and resolutions accurately in the system.
• Educate participants on program guidelines and acceptable use policies.
• Collaborate with internal teams to escalate and resolve complex cases.
• Maintain a high level of customer satisfaction through professional and empathetic service.