Customer Service Support Mail Operations

Pennsylvania Lumbermens Mutual Insurance Company

Position :   Service Center Support Department : Service Center

Status :  NON -EXEMPT

Reports To : Customer Service Manager

Position Summary : The purpose of this position is to work in the mailroom – sending and receiving and provide additional support to the organization.

Essential Functions and Responsibilities :

Ø Open & Scan mail for all departments

Ø Route mail within various systems (ie. Claims System & Image Right)

Ø Prepare outgoing mail each day

Ø Handle FedEx or UPS requests

Ø Run MVR’s

Ø Complete renewal prep – pull loss runs, APA’s and DNB’s

Ø Train and work with interns on renewal prep and MVR’s

Ø Send out marketing materials as needed

Ø Distribution of Loss Control requests - signs, mailers, LC letters

Ø Handle undeliverable mail

Ø Order office supplies through online vendors

Ø Receptionist duties as necessary

Ø All other duties as assigned

Knowledge and Skills :

Ø Experience in operating standard mail meter (Pitney Bowes)

Ø Experience in using fedex online

Ø Proficiency in Microsoft software required

Ø Comfortable working in paperless environment

Ø Strong oral and written communication

Ø Ability to work in fast paced and priority changing environment

Ø Ability to work through difficult situations with customers

Physical Requirements :

Ø Ability to communicate effectively by telephone

Ø Ability to sit for extended periods of time and to move intermittently throughout the workday

Ø Ability to lift 25 pounds