EAP Dedicated Management Consultant (Remote)

Job Description

Job Description

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Employee Assistance Program (EAP) Dedicated Management Consultant

Our mission : to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that's meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

The Dedicated Management Consultant role is a unique and exciting opportunity to support workplace services, provide management consultations, coordinate and call upon affiliate providers or onsite counselors, present training and CIDs, manage expatriate readiness interviews and case manage mandatory Drug Free Workplace referrals. This role will report to the Spring Health Clinical Manager.

The Dedicated Management Consultant is responsible for supporting Employee Assistance services at customer locations that do not have an Onsite EAP Counselor and provides virtual backup to the Onsite EAP Counselors at domestic sites. The Consultant responds to consultation requests and service inquiries from managers and human resource partners, coordinates the expatriate pre-assignment interview process, supports the Drug Free Workplace program, and assists with other EAP initiatives. This is a fully virtual role so you must have access to reliable internet and phone connectivity.

This role is remote, Monday - Friday, either 10am - 6pm EST or 11am - 7pm EST. However, some flexibility to shift both start and finish times earlier in the day will be required.

What you'll be doing :

• Provide virtual consultation services to managers and HR partners on a range of behavioral health and workplace related topics or concerns
• Respond to initial leadership contacts and inquiries for services - receive request, assess situation, determine appropriate course of action including coordination with Onsite EAP Counselors
• Develop relationships with site assigned HR, and cross functional key stakeholders
• Provide awareness of EAP and coordinate promotional activities and communications with local contacts
• Coordinate site specific activities (benefit fairs, wellness activities, etc.) and ensure visiting affiliate counselors are prepared to represent the EAP
• Organize EAP employee orientations, supervisor trainings, seminars, and webinars on a variety of EAP and behavioral health topics
• Provide support and staffing for critical incident response and crisis intervention, threat assessment referrals, and fitness for duty evaluations. Provide follow up after supporting a significant onsite event.
• As assigned, participate in Threat Management Team meetings to represent the EAP and consult on general mental health concerns
• Provide case management for US employees and their families preparing for international assignments. Coordinate EAP relocation interviews and act as liaison with employee / family members, assigned EAP Counselor and EAP Managers. Review process with employee, handle Release of Information and pre-interview forms, assure timely interviews and completion of clinical summaries, and adhere to assigned deadlines
• Provide case management for mandatory Drug Free Workplace Program referrals
• Complete documentation timely and with accuracy following risk management and regulatory requirements
• Track daily activities and provide data
• Attend monthly Supplier Integration meetings
• Complete other duties as assigned

What we expect from you :

The target salary range for this position is $38.46 - $48.72 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

Our privacy policy : https : / / springhealth.com / privacy -policy /

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.