Operations Content Coordinator

Rainmakers Strategic Solutions is looking for an Operations Content Coordinator to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for reviewing and updating public healthcare related assessments, manuals and guides developed for healthcare providers, implementing changes that healthcare providers and other stakeholders have requested to remove or revise outdated content.

The successful candidate will be fully proficient in Microsoft Office products, especially Word and Excel, and possess strong analytical skills that enable them to evaluate whether a requested change in one area of a particular document drives additional changes elsewhere in the document or among other impacted documents.

Responsibilities :

Review and research changes as proposed by healthcare providers and other stakeholders as identified during internal and external review cycles

Assist in developing training materials and other training related tasks

Assist in client Help Desk activities

Perform administrative and other tasks as needed to coordinate and collaborate

Ensure quality, error-free products

Perform other duties as assigned

Requirements :

Bachelor's degree is preferred

Strong verbal and written communications skills

A minimum of 2 years of analytic, writing and editing experience

Expertise in Plain Language concepts

MDS or other post-acute care assessment experience preferred

Experienced in document management and SharePoint maintenance

Knowledge of medical terminology is strongly desired

Experience working with healthcare documents preferred

Knowledge of Medicare and Medicaid programs and post-acute care desired

Experience working in a client service role

About Rainmakers Strategic Solutions :

Rainmakers Strategic Solutions, a fast-growing woman-owned small business, provides management consulting services for federal government clients. Many of Rainmakers’ contracts support federal health care programs such as Medicare and Medicaid. A significant number of our contracts involve updating publicly available documents for digital and print publication in response to changes in policies and healthcare benefits. We pride ourselves in upholding high standards for delivering quality products and services under aggressive timelines.

Our employees enjoy a work culture that promotes inclusivity, engagement, and continuous growth.

Rainmaker's benefits include health care, paid time off, retirement savings and professional development.

#J-18808-Ljbffr