Implementation Specialist

A company is looking for a Product Support Specialist, Implementation.

Key Responsibilities

Own the onboarding process for a dedicated book of business, ensuring timely and high-quality go-live

Lead live trainings and guide customers through platform setup and third-party integrations

Document progress and track performance against onboarding KPIs in Salesforce

Required Qualifications

2+ years in onboarding, implementation, customer success, support, or similar roles

Experience with technical setups or integrations, preferably in SaaS, ad tech, or martech

Excellent project management and organizational skills

Customer-first mindset with a strong sense of ownership and urgency

Technical aptitude with the ability to simplify complex concepts for customers