Store Manager

Description :

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements :

Essential Job Functions (Responsible to)

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest / brand experience that enables the store to achieve performance targets and improve financial performance; ability to delegate tasks accordingly and follow up to ensure completion
• Engage and lead company initiatives
• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
• Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
• Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts
• Train and empower Team Members to de-escalate Guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Uses a point-of-sale cash register and other electronic equipment
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Perform additional duties as assigned

Key Relationships

Skills

Knowledge

Experience

o PeopleMatter, Workday, Reflexis

o PDI, ESO

Equipment / Special Expertise

Required or Preferred Qualifications / Certifications

Physical Requirements

This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https : / / www.exploreyourbenefits.com / retail.html.