P / T Computer Associate, II

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations, and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Electronics Section is integral to the operational effectiveness of the NYPD, directly responsible for providing reliable and uninterrupted communication capabilities. The command ensures the functionality and operability of mobile radios as well as low voltage systems across the city.

The Electronics Section seeks two qualified candidates to fill the role of P / T Computer Associate, Level II. Under direction, with great latitude for independent initiative and judgment, the selected candidate will direct and supervise the activities of a unit or group of subordinate employees; perform technical support activities; provide citywide IT incident support, leverage advanced troubleshooting skills and incident management methodologies.

The selected candidates will also perform the following duties which include, but are not limited to :

• Perform root cause analysis and implement long-term corrective actions
• Perform system validation, preventative maintenance, hardware diagnostics, software updates, and physical system upkeep
• Accurately document all service activities, system changes, and resolution steps
• Support data migration, system upgrades, and other critical field-based projects

ADDITIONAL INFORMATION :

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

TO APPLY :

Click the Apply’ button, or visit : and search for JOB ID #

WORK LOCATION :

50-16 59Th Pl., Woodside, Queens

COMPUTER ASSOC (TECH SUPP) -

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"

2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or

4. Education and / or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above.

Preferred Skills

• Proficiency with database entries and programs such as Excel or Word - Analytical background Troubleshooting of technical abnormalities - Personable with clients / coworkers

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.