Network Operations Manager

Job Description:

Network Operations Manager – NITES

A career as a Network Operations Manager at GDIT means owning your opportunity to help support and advance our client’s mission. At GDIT program management is leading every aspect of what we provide to the customer and we’re constantly evolving our approach to meeting our clients’ biggest challenges.

HOW A NETWORK OPERATIONS MANAGER MAKES AN IMPACT

At GDIT a Network Operations Manager provides operational leadership and oversight of execution of the Network Operation Center (NOC) 24/7/365 providing a single point of contact for event management, network and system monitoring, network service status reporting, and problem management coordination, and facilitation. The NOC Manager liaises with other N&NC cyber operations centers (e.g. Cyber Warning Operations Center (CWOC), Joint Operations Center (JOC) Cyber Domain Officer, Service Desk, Cheyenne Mountain Space Force Station (CMSFS) Comm Focal Point (CFP), NORAD R/S CFPs, etc.) to ensure unity of effort and that accurate information is shared by all N&NC stakeholders. The Information Technology (IT) Enterprise Services (NITES) program effort is in direct support of North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM).

NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. NITES provides a full spectrum of enterprise IT services and management. Services provided will implement, among other DoD initiatives, zero trust at every level.

Primary Responsibilities:

NOC Manager: Manages and directs the NOC team performing the day-to-day operations of network monitoring systems, identifying and reporting incidents, resolving and tracking incidents to maintain system availability and optimal network performance. Responsible for the managerial and technical oversight of NOC activities including workforce direction, processes, and reporting. Manages NOC services and budget to support optimized performance to meet or exceed SLAs. Serves as the main POC for enterprise NOC and liaisons with N&NC cyber operations centers.

• Reports and briefs the communication status on the services identified by the Government in the Service Catalog on a daily basis to the N&NC J66, CWOC, and to the JOC as appropriate.
• Initiates Communications Spot Reports (COMSPOT) within 60 minutes of identified network degradation or outage and update upon a change in status or every 60 minutes for up to 8 hours; after 8 hours, if degradation or outage is not resolved, update COMSPOT every 24 hours.
• Provides technical and mission impact assessments and liaise with all locations within the N&NC AOR, the CWOC, JOC, DISA, and other organizations as appropriate for all service outages, incidents, problems, and maintenance. Plan and facilitate joint troubleshooting sessions between N&NC Headquarters, subordinates, and external organizations as required. provides status updates and reports until service restoration.
• Produce a major incident closure report within 24 hours of resolving the incident with key elements, root cause, fix action and preventive measure(s) briefed to the relevant Government Process and Service Owners. Report all major incident status and progress.
• Participates in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability. Prepare documentation for and participate in J6 daily operations briefing.
• Maintains a log of all actions and significant events.
• Manage risks and resolve issues that affect change scope, schedule, and quality.
• Provide Government information and recommendations on how services and service offerings in the Service Catalog (or that are being developed/implemented, as known) are deployed, configured, designed, operated, and changed (e.g. redundancy and utilization). Assist Government in maintaining availability, capacity, and security plans by providing input and feedback based on industry standards, best practices, current capabilities and technologies, and lessons learned.

WHAT YOU’LL NEED TO SUCEED:

• Education: Bachelor’s Degree from an accredited institute in an area applicable to this position.
• Required Technical Skills: Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels
• Security Clearance Level: DoD Top Secret SCI Clearance Required
• Required Skills and Abilities:
  • Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
  • Adept at interfacing with Government at senior leader levels and representing the interests of GDIT and N&NC.
• Preferred Skills:
  • 15+ years management of increasing level of work NOC work from shift, shift manager, to NOC Manager
  • DOD IAT level II qualified
  • ITIL V3/4 Foundation or higher
• Location: On Site N&NC Headquarters, Peterson SFB, Colorado Springs, CO.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $120,772 - $163,397. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs