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Customer Experience & Property Engagement Manager
Customer Experience & Property Engagement ManagerNatural Wireless • New York City, NY, US
Customer Experience & Property Engagement Manager

Customer Experience & Property Engagement Manager

Natural Wireless • New York City, NY, US
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Customer Experience & Property Engagement Manager Full-Time

  • Field-Based | New York City | Natural Wireless Position Summary :

|Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Customer Experience & Property Engagement Manager  to serve as the face of our company across a portfolio of high-rise residential buildings.

  • This position is ideal for someone who excels in relationship management, enjoys engaging with diverse communities, and is passionate about delivering exceptional service experiences.
  • In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.

    • Key Responsibilities :

  • Act as the primary point of contact between Natural Wireless and property managers and building staff.
  • Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction.
  • Educate property staff about Natural Wireless’ services, benefits, and value proposition.
  • Coordinate and execute on-site promotional efforts including lobby hours and resident events.
  • Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
  • Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
  • Collaborate with internal teams to address buildings’ management inquiries and service concerns.
  • Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
  • Participate monthly team meetings at the South Hackensack, NJ headquarters and contribute to ongoing improvement initiatives.

    • Qualifications :

  • Excellent interpersonal, communication, and customer service skills.
  • Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
  • Highly organized and self-motivated with a strong attention to detail.
  • Experience in property management, residential services, hospitality, or customer engagement is a plus.
  • Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
  • Ability to travel daily throughout NYC and occasionally attend evening / weekend events.
  • Able to lift up to 25 lbs for marketing displays or event materials.

    • What We Offer :

  • Competitive salary and comprehensive benefits package.
  • A dynamic, field-based role with flexibility and independence.
  • The opportunity to play a key part in expanding next-generation Internet services in NYC.
  • Supportive team environment with room for career growth.
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