IT Business Analyst

Position Summary:

Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization to the future. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Duties and Responsibilities:

Objectives of this role

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability

Responsibilities

• Partner with stakeholders across business units (ex: Ambulatory Health Services, Medical Examiners Office, Philadelphia Health Lab, Environmental Health Services) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Skills Required:

• Five or more years of experience in analytics and systems development
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Strong working knowledge of relevant Microsoft applications, including Visio
• High proficiency in technical writing

Preferred skills and qualifications

• Proven ability to manage projects and user testing
• Extensive experience with data visualization
• High proficiency with SQL and database management

Desired, but Not Required:

• Project Management methods, processes, procedures, techniques, and tools
• Quality Assurance processes

Education and Experience:

• Bachelor’s degree (or equivalent) in information technology Information systems or computer science or a related discipline.
• Experience with relevant tools such as MS Outlook, Excel, Project, PowerPoint, and Visio.
• Experience working in a large governmental environment preferred.
• Any equivalent combination of education and experience determined to be acceptable by the IT Director

Essential Functions:

We’re looking for an individual with broad IT knowledge, a penchant for learning, a desire to be challenged, and a real interest in being in service to the residents of Philadelphia. This is an opportunity to learn and grow within the department working with people of varied backgrounds and on a wide variety of applications. You need to be flexible, adaptable, and thrive in a fast-paced environment. You need to respect others regardless of their differences and have a desire to be a part of a truly diverse team. You will work with a team to create sustainable, maintainable solutions to complex problems.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.