Project Coordinator EBS

Job Description

Job Description

Summary / objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
• Review customer contracts for accuracy.
• Schedule installations with customers and assign installers to perform the installation.
• Maintain installer calendars through the system.
• Prepare necessary paperwork.
• Keep detailed notes throughout the entire installation process, from start to finish.
• Transfer materials from location to location as needed for installations.
• Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.
• Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
• Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers.
• Handle customer concerns, repairs, and claims as necessary.

Competencies

Supervisory responsibilities : None

Work environment : Office environment, temperature-controlled

Work Location : Modest, CA, or other location as required

Physical demands : Repetitive movement of hands and fingers

Typing and / or writing, talking, and hearing.

Travel required : None

Required education and experience :

Preferred education and experience