Software Support Analyst Ii3 Verticals • Denton, TX, United States
Software Support Analyst I
i3 Verticals • Denton, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent Two (2) years related experience Must have a proficient understanding of computer and technical concepts Must have strong troubleshooting skills Must have strong verbal and written communication skills Ability to prioritize workload and manage multiple responsibilities effectively
Software Support Analyst I
Job Category : Information Technology
Requisition Number : SOFTW002174
Job Location : Remote
Travel : 5-10% travel required
Essential Duties & Responsibilities :
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
Minimum Qualifications (Education and Experience) :
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