Customer Service Representative - Inbound

Job Description

Job Description

Primary Job Title :

Customer Service Representative - Inbound

Alternate / Related Job Titles :

Remote Patient Monitoring Coordinator

Healthcare Customer Support Specialist

Medical Device Service Representative

Location : Orlando, FL

Onsite Flexibility : Onsite

Contract Details :

Position Type : Contract

Contract Duration : Approximately 6 months

Start : As Soon As Possible

Shift / Hours : 8 : 00 AM – 4 : 30 PM

Job Summary

The Customer Service Representative supports patients enrolled in the VADWatch Remote Patient Monitoring program by guiding them through onboarding, equipment training, and ongoing follow-up. This role focuses on delivering exceptional customer service and ensuring patient adherence while maintaining full compliance with HIPAA and all organizational procedures.

Key Responsibilities

Maintain a customer base within the Remote Patient Monitoring platform.

Manage VW enrollment calls and conduct equipment training / setup.

Complete compliance follow-up and customer monthly calls.

Place supply and equipment orders and follow up with vendors when necessary.

Work with reports and ensure completion of order-related tasks.

Coordinate ordering, shipping, delivery confirmations, and RMAs as needed.

Perform outbound calls to notify customers of shipping delays or missing information.

Resolve or escalate issues related to shipments or customer interactions.

Assist in implementing workflow and productivity improvements.

Follow all regulatory policies and procedures, including HIPAA privacy and security standards .

Ensure adherence to business processes and departmental metrics.

Maintain a culture of accountability and professional communication.

Required Experience

Minimum of one year of Customer Service experience.

High School diploma or equivalent.

Working knowledge of MS Office.

Ability to use reasoning and problem-solving skills to collaborate with VAD department teams.

Nice-to-Have Experience

Associate degree or equivalent work experience.

Data processing experience.

Spanish-speaking ability.

Required Skills

Customer service proficiency

Problem-solving and reasoning skills

MS Office competency

Preferred Skills

Data processing

Bilingual communication (Spanish preferred)

Workflow improvement support

Additional Skills

Phone etiquette

Professional communication

Detail orientation

Team collaboration

Time management

Ability to sit for extended periods

Vendor coordination

Order tracking and logistics

Report handling

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

Global healthcare innovator developing medical devices, diagnostics, and solutions that address critical worldwide health challenges. Their mission focuses on empowering individuals through advanced technology, improved care pathways, and life-enhancing products with global impact.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-29172

#gttic #gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015