Team Lead, Market Operations

About the team and position

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment.  We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple  projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding,   team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for   someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and   proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead   works closely with a team of extremely talented Customer Advocates and is responsible for providing   vision and development opportunities.

What you’ll be Doing

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports like a boss and presenting to upper management … also like a boss.
• Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
• Actively look for ways to improve the overall customer and Advocate team experience.
• Address and effectively manage complex and sensitive customer-facing issues.

What you should have

It would be great if you also had

What we’ll offer in return

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the  essential functions of their jobs.