Managing Director, Informational Technology

Managing Director, Information Technology – WFH Flexible

• San Francisco

Organizational Overview

As the largest Jewish philanthropic organization in California, the Jewish Community Federation and Endowment Fund connects donors, changemakers, and community partners to build a thriving, resilient future. The Federation serves as a trusted partner and advisor for those seeking to make an impact today while shaping a better tomorrow. We invest in education, social services, and security while mobilizing crisis relief worldwide. With over a century of leadership, we empower individuals and families to give strategically, building a thriving and resilient future for generations to come. Whether strengthening Jewish life in the Bay Area, safeguarding communities worldwide, or ensuring a safe and democratic Israel, we empower people to take meaningful action that echoes for generations.

The Federation is seeking a highly motivated and qualified leader with a variety of skill sets who wants to join a team working to build a new model of 21st century and next generation Federation engagement.

Role Summary

The Managing Director is a key leadership role responsible for aligning technology with the mission and goals of the Jewish Federation Bay Area. IT is an enabler for every team in the Federation, making this role especially critical to our growth and success. As our Head of Information Technology, you will drive the technological vision for our organization, ensuring our systems are scalable, secure, and innovative. This role requires a forward‑thinking leader who thrives in a fast‑paced environment. As a core member of our leadership team, you will set the direction for our IT strategy while staying closely connected to day‑to‑day priorities. The ideal candidate will have deep expertise in Microsoft solutions and will be instrumental in fostering a collaborative, mission‑driven organizational culture. This role will play a pivotal role in spearheading and implementing the Federation's AI strategy and adoption. This is an exciting opportunity to support our amazing teams with the power of technology and contribute to the Federation’s impact across communities.

This role reports to the Chief Operations Officer and manages a small team.

Essential Functions

Lead the development and execution of the organization’s IT strategy, ensuring technology investments are tightly aligned with the Federation’s mission, business objectives, and long‑term growth plans.

Proactively partner with senior leadership team to identify and implement technology solutions that directly enhance business capabilities, such as improving data utilization for donor insights, streamlining constituent engagement workflows, and accelerating philanthropic impact.

Establish and maintain robust IT governance frameworks, policies, and documentation to ensure effective prioritization, risk management, and resource allocation across all technology initiatives.

Research, evaluate, and recommend emerging technologies to drive innovation and efficiency.

Lead digital transformation initiatives and optimize the use of Microsoft solutions (e.g., Microsoft 365, Azure, Teams, SharePoint, Power Platform) to support organizational goals.

Identify and implement process improvements that enhance productivity and enable data‑driven decision‑making.

Partner with peers, especially the organization’s functional leaders, to understand their goals and identify opportunities to leverage technology in new ways to achieve business results.

Customer Service & Support

Oversee and participate in help desk operations, ensuring high‑quality end‑user support, productivity and satisfaction.

Foster a customer‑centric IT environment by continuously seeking feedback and proactively addressing user concerns.

Ensure users are trained for proper and efficient use of key IT tools and systems.

Security & Compliance

Develop, implement, and enforce IT security policies, procedures, and best practices to protect organizational data and systems.

Ensure compliance with relevant data privacy laws and regulations (e.g., GDPR, CCPA, HIPAA) and manage cyber‑insurance requirements.

Conduct regular risk assessments, vulnerability scans, and security audits; maintain disaster recovery and business continuity plans.

Technical Leadership & Management

Oversee the design, implementation, security and maintenance of the organization’s IT infrastructure, including network systems, endpoint devices, cloud services, and business applications.

Provide leadership, guidance, and oversight for IT initiatives.

Manage relationships with external vendors and service providers, ensuring service level agreements are met.

Lead, mentor, and develop a small IT team, fostering a collaborative and service‑oriented culture.

Recruit, train, and support IT staff, promoting continuous learning and professional growth.

Model and promote the organization’s values, mission, and commitment to diversity, equity, and inclusion.

Qualifications & Requirements

Technical Expertise : Deep hands‑on experience with Microsoft solutions (Microsoft 365, Azure, Teams, SharePoint, Power Platform), cloud services, network, security, and business applications.

Leadership : Proven ability to lead, mentor, and develop technical teams; strong project management and vendor management skills; demonstrated ability to develop peer relationships and partner cross‑functionally.

Communication : Excellent written and verbal communication skills; ability to translate complex technical concepts for non‑technical audiences.

Cultural Fit : Demonstrated commitment to the organization’s mission and values; ability to work collaboratively across departments and foster a positive, inclusive work environment.

Education & Experience

Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree or relevant certifications (e.g., CISSP, ITIL, Microsoft) preferred.

15+ years of IT management experience, including at least 5 years in a leadership role; experience in non‑profits or mission‑driven organizations is a plus.

Work Environment & Expectations

Hybrid work environment : Combination of on‑site and remote work as needed.

Mission‑driven : Commitment to serving the community and supporting the non‑profit’s goals.

Continuous learning : Eagerness / passion for understanding industry trends, emerging technologies, and best practices.

Salary commensurate with experience. Excellent benefits — medical, dental, vision, vacation, sick pay, holidays (including Jewish), and retirement plan.

Employment Practices

The Federation views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a company culture where everyone can thrive. We strive to create a community that draws upon the widest possible talent pool to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. The Jewish Community Federation and Endowment Fund is an equal opportunity employer.

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