Aston MartinMcLaren Service ManagerThe Collection • Coral Gables, Florida, USA
[error_messages.no_longer_accepting]
Aston MartinMcLaren Service Manager
The Collection • Coral Gables, Florida, USA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Oversee daily service operations including repair order flow scheduling quality control and timely completion of all work. Ensure compliance with manufacturer guidelines warranty procedures and dealership policies. Collaborate closely with Parts Sales and Warranty departments to ensure seamless coordination and operational efficiency. Maintain shop equipment tools and facilities in optimal condition ensuring a clean safe and organized work environment. Implement and monitor best practices to enhance productivity technician performance and service delivery. Manage day-to-day operations including time & attendance records and scheduling. Stay up to date with product changes technical bulletins and manufacturer communications; ensure all diagnostic tools and publications are current. Monitor and manage departmental financial performance including sales gross profit expenses and labor efficiency. Establish and achieve profitability objectives while maintaining customer satisfaction goals (CSI). Understand and analyze the service section of the dealerships financial statement to identify trends and areas for improvement. Obtain competitive bids and ensure the dealership receives full value for all tools supplies and sublet services. Control warranty receivables claims processing and timely resubmissions for any rejections or adjustments. Maintain proper repair order documentation and workflow to meet manufacturer and accounting requirements. Recruit train and retain top-performing service advisors technicians and support staff. Manage ongoing safety HR and other mandatory training requirements and ensure compliance. Foster a positive team-oriented culture focused on continuous improvement accountability and excellence. Conduct regular performance evaluations set measurable goals and create development plans for all team members. Ensure proper staffing levels and provide training or coverage support when needed. Address employee performance issues promptly fairly and in accordance with company policies. Maintain up-to-date organizational charts and personnel files for all Service Department employees. Maintain a clean professional and customer-ready service facility that reflects the dealerships brand image. Ensure all shop equipment is properly maintained and preventive maintenance is completed regularly. Manage the safe and efficient use of all service areas including technician bays customer parking and reception spaces. Enforce safety standards and security protocols to protect employees customers and dealership property. Meet regularly with the Service Director and other department leaders to review performance discuss goals and plan promotions or process improvements. Collaborate across departments to enhance operational alignment and resolve interdepartmental challenges. Analyze departmental reports and implement strategies to drive continuous improvement in efficiency profitability and customer satisfaction. Represent the dealership professionally in all interactions upholding the prestige and integrity of the luxury brands served. Minimum 5 years of experience in automotive service management preferably with a luxury or high-performance brand. Proven track record of achieving high CSI scores and operational excellence. Strong leadership organizational and interpersonal skills. In-depth knowledge of service operations warranty administration and manufacturer systems. Ability to manage multiple priorities in a fast-paced customer-centric environment. Proficiency with DMS and CRM systems (CDK Reynolds & Reynolds or Tekion). ASE or manufacturer certifications are a plus. High-line luxury brand experience a plus Must be able to lift and carry items up to 50 lbs. regularly stand walk and move throughout the parts and service areas for extended periods. Ability to bend stoop and reach frequently ensuring that all items are handled with care and precision in a luxury environment. Proficient in safely operating forklifts pallet jacks and other warehouse equipment maintaining the safety and luxury standards of the organization. Work within a state-of-the-art luxury dealership where every aspect of the environment reflects the high standards of the organization and our discerning clientele. Experience a busy and dynamic work environment that includes climate-controlled areas with exposure to varying temperatures noise levels and the physical demands of a bustling dealership. Be prepared for a full-time schedule that may include extended hours evenings and weekends to support the operational needs of our luxury clientele and dealership operations. Medical Dental and Vision Insurance Supplemental Benefits : Access to additional benefits such as accident insurance critical illness insurance and more. 401(k) Plan : Generous employer match and a range of investment options to help you plan for retirement. Paid Time Off (PTO) : Flexible PTO to use for personal time or illness. Vacation : Paid vacation days to recharge and enjoy time away from work. Holidays : Paid holidays to celebrate with family and friends. Birthday Off : A paid day off to celebrate your special day. Closed Sundays : Enjoy a day off every Sunday for work-life balance. And Much Much More : Additional perks and benefits to enhance your overall employee experience.
Position Overview :
We are seeking an experienced and dynamic Service Manager to lead our Aston Martin / McLaren Service Department and ensure exceptional ownership experience for our valued clients. The Service Manager is responsible for overseeing daily operations managing a team of service advisors and technicians and upholding the brands reputation for excellence efficiency and personalized service.
Key Responsibilities :
Customer Experience & Relationship Management
- Lead and inspire the Service Department team to deliver exceptional experiences that align with the dealerships luxury brand standards.
- Ensure the highest level of customer satisfaction through proactive communication follow-up and effective resolution of any concerns or complaints.
- Train and coach service advisors to tactfully handle customer inquiries inconveniences and misunderstandings while maintaining professionalism and empathy.
- Promote a culture of pride courtesy and craftsmanship in every customer interaction making every service visit a pleasant and personalized experience.
Operational Leadership
Financial & Performance Management
Team Development & Leadership
Facility & Safety Management
Strategic Planning & Management Coordination
Qualifications :
Physical Requirements :
Working Conditions :
At THE COLLECTION we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success driving our commitment to delivering the best for our discerning clientele. At THE COLLECTION is far from your typical dealership; we are an elite dynamic team dedicated to excellence and we are eager to expend our ranks with passionate driven individuals. If youre excited about joining a fast-paced high-reward industry youve found your place. At THE COLLECTION the possibilities for growth are as limitless as our ambition!
Benefits Overview :
We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include :
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other characteristic protected by applicable law. We encourage applications from all qualified individuals including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment discrimination and retaliation. We value and promote a work environment that supports and rewards diverse perspectives experiences and ideas.
Required Experience :
Manager
Key Skills
Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service
Employment Type : Full-Time
Experience : years
Vacancy : 1
[job_alerts.create_a_job]
Service Manager • Coral Gables, Florida, USA
[internal_linking.related_jobs]
NCE is a pioneering company at the forefront of reshaping the IoT connectivity landscape.As a key player in the industry we are on a mission to change the telecoms / IoT landscape.With a focus on inn...[show_more]
Braman Miami is actively looking to add Service Manager to our growing team!.Most competitive salary in the industry.Medical, dental and vision plan.
Accident & critical illness insurance....[show_more]
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...[show_more]
Sr Manager Customer Service & Logistics – Caribbean & Latin America.Sr Manager Customer Service & Logistics.Caribbean & Latin America regional office.Manager, Customer Service...[show_more]
This new role is being created to offer support to Travel Services in implementing its objectives.It will be based in the United States of America (Likely location being Miami.The Travel Services t...[show_more]
Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...[show_more] Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions.
Macy's 4th of July Fireworks, and the wonder of...[show_more] 
This new role is being created to offer support to Travel Services in implementing its objectives.It will be based in the United States of America (Likely location being Miami.The Travel Services t...[show_more]
Led by renowned restaurateur Jim Lasky and .Michelin-starred Chef Danny Grant.We believe success hinges on .As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find .O...[show_more]
You could be the one who changes everything for our 28 million members.Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you'll ha...[show_more]
The Retail Community Manager at Vuori is a people connector who actively collaborates with our retail stores local studios influencers and businesses to spread brand awareness and create extraordin...[show_more]
Brickell Mazda, a distinguished member of the Murgado Automotive Group, is commitment to excellence in both vehicle sales and customer service that sets us apart.
We are excited to invite a dynamic ...[show_more]
Automotive Assistant & Service Managers.NTB and Tire Kingdom are proud to join the.We're looking for full-time Automotive Assistant and Service.
Managers to join Team Mavis at one of our state-o...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Management Support Solutions, LLC (MSS) has been engaged to find a Commercial HVAC / R Service Manager for Miami FL.During the initial phase of setting up and growing the Florida operations, the Serv...[show_more]
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest...[show_more]
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
Sunny’s is the latest restaurant and bar from the team behind Miami’s award-winning Jaguar Sun, Sunny’s Someday Steakhouse residency at Lot 6, and ViceVersa.Located in Little Rive...[show_more]
Service Manager IoT North America (all)
1NCE • Miami, Florida, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Automotive Service Manager
Braman Motors Inc • Miami, FL, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Senior FP&A Manager - Professional Services
Anaplan • Miami, FL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sr Manager Customer Service & Logistics
Bvlgari • Coral Gables, FL, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Air Services Operations Manager _ Travel Services (Miami)
BEYOND Hospitality Group • Miami, FL, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Manager, Sales and Customer Service
Macy's • Miami, FL, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Seasonal Retail At Your Service Associate, West Dade Miami International
Macy's • Doral, FL, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Senior Air Services Operations Manager _ Travel Services
BEYOND Hospitality Group • Miami, FL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Manager
Maple & Ash - Miami • Miami, FL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
LTSS Service Care Manager
Centene Corporation • Palmetto Bay, FL, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Community Manager, Miami
Vuori, Inc • Miami, Florida, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Automotive Service Manager
Murgado Automotive Group • Miami, Florida, United States, 33122
[job_card.full_time]
[last_updated.last_updated_variable_days]
Automotive Assistant & Service Managers
Mavis Tire Supply • Cutler Bay, FL, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Manager (Remote)
Scale AI • Miami, Florida, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Commercial HVAC / R Service Manager
Silver State HVAC, Refrigeration, and Plumbing • Miami, FL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Seasonal Customer Service Representative Miami Lakes
Enterprise • Miami, Florida, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Manager - Transaction Advisory Services (TAS)
EisnerAmper • Miami, FL, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Restaurant Manager
Sunny's • Miami, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]