Technical Account Manager

Job Description

Job Description

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

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Our values

Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Global Strategic Services at Cognite is focused on helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer.

The Global Strategic Services team will embody togetherness through cross-functional collaboration across Cognite. From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimized for Value and Adoption, co-developing adoption programs and catalyzing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1 : many initiatives. TAMs will also be a catalyst to help Account Management drive successful Expansions and Renewals.

The Global Strategic Services team at Cognite will be Curious and Open at heart – working to understand and empathize with both our end users as well as different functions within Cognite, in a way that brings out the best in all of us.

At Cognite, Technical Account Managers (TAMs) are trusted advisors responsible for helping strategic customers realize tangible value from Cognite Data Fusion (CDF) and accelerate scalable outcomes. They play a central role in delivering on our Scaling Engine ethos; collaborating across Services, Product, Engineering, and Account Teams to ensure our technology is deployed with excellence, adopted with purpose, and expanded with value.

TAMs lead the technical relationship across the customer lifecycle : from validating architectural decisions during pre-sales, to supporting deployment and operationalization post-First Value, and ultimately co-owning technical alignment for expansion and renewal. They are also essential in enabling our partner ecosystem, ensuring solution integrity, and elevating the Cognite experience through feedback loops to Product and Customer Enablement.

This role is a hybrid role based out of our office in Phoenix, Austin, or Houston

What You'll Do

• Architect with Impact : Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
• Collaborate Across Pre-Sales and Field Engineering : Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment. TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
• Deploy with Confidence : Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
• Drive Value Realization : Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
• Support Scalable Adoption : Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
• Identify and Surface Expansion Opportunities : Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
• Catalyze Expansion : Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
• Activate Partners : Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
• Close the Feedback Loop : Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
• Champion Cognite Culture : Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.

Who You Are

Traits That Make You Thrive Here

Why choose Cognite? \uD83C\uDFC6 \uD83D\uDE80

A snapshot of our many perks and benefits as a Cogniter

All candidates must be legally authorized to work in the United States without the need for current or future company sponsorship for employment visa status.

Equal Opportunity

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.