Senior Digital Content Specialist

Floor and Decor is a fast growing, publicly traded, omnichannel retailer looking for an Senior Digital Content Specialist connects strategy with execution to deliver best-in-class digital content experiences. This role supports the development and optimization of product Q&A, Ask an Expert, User-Generated Content, FAQs, and other eCommerce merchandising initiatives. By translating customer insights into actionable content strategies, the Senior Specialist enhances the Connected Customer experience, strengthens PRO and Design Services engagement, and builds social proof. The role also drives workflow improvements and informs content roadmap priorities through data-driven analysis and recommendations.

Minimum Eligibility Requirements :

• 3-5+ years of experience in digital content management, eCommerce merchandising, or product content strategy.
• Proven experience managing large-scale product content or user-generated content programs within a retail or eCommerce setting.
• Demonstrated ability to support programs and projects, improve processes, and influence cross-functional stakeholders.
• Strong analytical and problem-solving skills; ability to translate insights into actionable strategies.
• Excellent writing / editing skills; proven ability to simplify complex product information and omnichannel processes into customer friendly content.
• Exceptional attention to detail and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Hands-on experience with CMS, UGC / Q&A platform and / or analytics tools is preferred.
• Working knowledge of SEO fundamentals (headings, internal linking, schema basics).
• Strong understanding of digital customer experience and online merchandising best practices.
• Bachelor's degree in Marketing, Communications, Digital Media, or a related field; equivalent experience considered.

Essential Job Functions :

Working Conditions (travel, hours, environment)

Physical / Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and / or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.