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Patient Accounts Representative - Customer Service
Patient Accounts Representative - Customer ServiceNationwide Childrens Hospital • Columbus, OH, US
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Patient Accounts Representative - Customer Service

Patient Accounts Representative - Customer Service

Nationwide Childrens Hospital • Columbus, OH, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Billing Specialist

Assists patients and families with billing inquiries, resolves disputes, and collects payments for hospital services.

Essential Functions :

  • Addresses concerns and questions and resolves issues and complaints in a timely manner.
  • Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance.
  • Collaborates with collection agencies, insurance companies, and internal departments to collect payments.
  • Processes all "Returned Mail" including skip tracing and contacting doctor's offices for information.
  • Assists in resolving payer problems and billing and reimbursement issues.
  • Maintains patient records and ensures confidentiality of sensitive information.

Education Requirement :

  • High school diploma or GED, required.
  • Associates degree, preferred.

    • Licensure Requirement :

    (not specified)

    Certifications : (not specified)

    Skills :

  • Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
  • Ability to relate to diverse age and demographic backgrounds.
  • Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance.
  • The ability to do data entry and work a calculator.
  • Problem identification and problem solving skills are required.
  • Excellent interpersonal, verbal, and written communication skills.
  • Excellent organization skills and the ability to comprehend and follow written and verbal instructions.

    • Experience :

  • Four years' experience in customer service, required.
  • Two years' experience in medical billing and claims follow-up, required.
  • One year experience working on a mainframe computer. Experience using Outlook, Word and Excel, required.

    • Physical Requirements :

    OCCASIONALLY : Lifting / Carrying : 0-10 lbs, Lifting / Carrying : 11-20 lbs, Pushing / Pulling : 26-40 lbs, Reaching above shoulder, Squat / kneel, Standing, Walking

    FREQUENTLY : Peripheral vision

    CONTINUOUSLY : Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing / extending of neck, Hand use : grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Pushing / Pulling : 0-25 lbs, Repetitive hand / arm use, Seeing Far / near, Sitting

    Additional Physical Requirements performed but not listed above :

    (not specified)

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