Program Manager - Whitacre Online Learning

Major / Essential Functions

As the Whitacre Online Learning Program Manager, you are the primary customer-service point of contact for scheduling recordings, conducting training, troubleshooting issues, and maintaining the audiovisual and educational technology equipment installed in the College of Engineering lecture-capable classrooms. You will :

• Coordinate, schedule, and manage synchronous and asynchronous tools and equipment used in the delivery of Whitacre Online Learning classes, including classroom audiovisual technology, videoconferencing, and recording / streaming equipment.
• Coordinate with the Whitacre Online Learning Director, instructors, administrators, students, and staff to help identify issues and troubleshoot equipment affecting Whitacre Online Learning classrooms and students.
• Provide Whitacre Online Learning program and course information to prospective students, referring to an appropriate advisor when necessary.
• Participate in activities that support the College of Engineering's community outreach and recruiting efforts.
• Assist in maintaining and updating the Whitacre Online Learning website.
• Demonstrated aptitude for learning new technologies.
• Problem-solving aptitude in approaching issues while exercising independent judgment and ethical decision-making with a minimal amount of supervision.
• Strong attention to detail
• Professional attitude and appearance; openness to continued learning and upgrading skills.
• Perform other assigned duties under the direction of the Director.

This position supervises student assistants who are responsible for actively monitoring and troubleshooting basic audiovisual problems in the Whitacre Online Learning classrooms during course instruction.

Preferred Qualifications

About the Department and / or College

The Whitacre College of Engineering (WCOE) was one of the university’s original four colleges founded in 1925 and later renamed in honor of Edward E. Whitacre, Jr. The WCOE has seven departments and approximately 4800 undergraduate and 1300 graduate students. There are approximately 220 faculty / instructors and 115 staff in the college. “We are a regionally rooted first class engineering college with national and worldwide impact.”

The Dean's Office in the Whitacre College of Engineering (WCOE) is dedicated to the success of our faculty, students and staff. This team serves as the leadership and operational hub of the college, guiding academic programming, faculty affairs, research initiatives, and student support, while balancing essential administrative functions. We value dedication, integrity, and hard work, fostering a supportive community that encourages collaboration, creativity and effectiveness. We believe our roles are crucial to the functioning of the entire college. Its leadership shapes the educational experience for students, drives impactful research, manages resources effectively, and ensures that the college maintains strong ties to industry, the community, and our alumni.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral / Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock : Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Knowledge, Skills, and Abilities