Sales Operations Analyst

Description

GCIs Sales Operations Analyst will streamline retail sales processes and support the retail sales team with data-driven insights that enhance overall team performance and long-term success. Assist in designing planning implementing and improving all aspects of retail sales operations and enablement projects with a strong focus on sales automation customer relationship management (CRM) systems and other sales platforms. Responsible for the implementation strategy and administration of the companys various retail sales technology solutions including sales automation digital asset management campaign management and knowledge management platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :

This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment.

Operational Oversight

• Support the operational needs of the retail sales team including tracking inventory and resources such as marketing materials and devices.
• Partner with leadership to identify and execute key strategic projects.
• Collaborate cross-functionally to achieve top strategic initiatives including transitioning to agile planning.
• Engage in internal workshops and external research to identify and explore innovative opportunities.
• Assist in the development of resources such as content tools knowledge and information to effectively sell products and services to customers.
• Ensure compliance with internal and external policies and regulations maintaining a high standard of operational integrity.
• Monitor and audit sales team compliance and quality addressing any issues or risks that arise.

Sales Automation Platform Management

Process Improvement and Documentation

Sales Support and Enablement

Special Projects and Initiatives

Ability to self-manage workloads against multiple competing priorities anddeadlines.

COMPETENCIES :

ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.

oAbility to self-manage workloads against multiple competing priorities and deadlines.

oAbility to independently handle complex assignments.

BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.

COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

oAbility to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.

COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

oAbility to accurately communicate information virtually (i.e. Teams) over the phone and in-person in a clear and concise manner to a range of audiences.

oAbility to accurately read write and respond to business correspondence such as emails chat messages policies procedures reports.

oAbility to articulate information in presentation / training format to a range of audiences.

oAbility to manage flow of information between parties and proactively communicate with stakeholders at all levels of the organization.

COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.

CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.

RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.

oHighly motivated with strong problem-solving skills who works well as part of a team or independently and stays on task with the directive.

oExcellent analytical and organizational skills with a strong ability to conduct data analysis and work with metrics to drive team performance.

oHighly detail-oriented with a data-driven approach to sales management and business operations.

oStrong understanding of sales data management and automation.

oDemonstrated ability to lead cross-functional initiatives advocate for sales technologies and collaborate effectively to develop integrated solutions that align with business goals.

oDemonstrate ability in analyzing and evaluating sales technology platforms identifying opportunities to enhance performance and implementing solutions.

oDemonstrated knowledge use and understanding of customer relationship management (CRM) platforms and sales automation tools.

oDemonstrated knowledge and ability to implement manage and optimize CRM systems analytics tools and other sales platforms to streamline processes and make improvements.

oDemonstrated knowledge and ability to evaluate implement and manage Marketing Automation and other MarTech platforms.

oDemonstrated proficiency in data analysis with a strong focus on using data to drive results.

oDemonstrated ability to adapt to rapidly changing priorities and quickly reorient or adjust priorities appropriately.

oAbility to manage projects and process improvement to implement effective sales strategies and streamline workflows.

oAbility to stay updated on current trends technology products and services.

oAbility to work within an Agile framework.

SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into databases or equivalent.

oStrong Excel skills with the ability to create dashboards and sales reports for tracking and auditing performance and other metrics.

oDemonstrated knowledge use and understanding of data analysis and reporting tools (e.g. Tableau Power BI).

Minimum Qualifications :

Required :

Preferred :

DRIVING REQUIREMENTS :

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection : At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Required Experience :

IC

Key Skills

Sales Experience,Microsoft Access,Power BI,Pivot tables,Analysis Skills,Microsoft Powerpoint,Retail Link,Salesforce,Microsoft Excel,Sales Analysis,CRM Software,Data Analysis Skills

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1