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Chief Operating Officer (Michigan)
Chief Operating Officer (Michigan)Wilson Kester • Michigan, United States, United States
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Chief Operating Officer (Michigan)

Chief Operating Officer (Michigan)

Wilson Kester • Michigan, United States, United States
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  • [job_card.full_time]
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Chief Operating Officer - Family Law Firm

Location : Remote-first with quarterly Michigan visits

Compensation : Salary + base + significant annual performance bonuses that scale with operational transformation and profitable growth achievements.

Total earning potential increases meaningfully as you drive measurable business results.

About the Role

We're revolutionizing family law in Michigan by empowering families to transform challenges into opportunities for growth. As our COO, you'll lead our transformation from our current practice to a 6x larger enterprise by 2031, scaling our innovative approach statewide through technology, systems excellence, and unwavering commitment to client empowerment.

You'll build the operational foundation that enables us to level the legal playing field for every Michigan family while maintaining the personal touch that makes transformation possible.

Key Responsibilities

Strategic Operations

  • Partner with CEO / Founder on growth strategy and operational capacity for statewide expansion
  • Design firm-wide systems architecture supporting 6x revenue growth across multiple locations
  • Lead organizational transformation while preserving our mission-driven culture and client empowerment focus
  • Establish standardized processes for client intake, service delivery, and multi-location operations

Technology & Innovation Leadership

  • Implement AI-enhanced marketing, sales, and client onboarding systems
  • Develop automated billing, collections, and financial reporting infrastructure
  • Create performance dashboards providing real-time insights into client outcomes and business metrics
  • Manage day to day technology investments; collaborate with CEO on strategic technology decisions and budget planning

    • Team & Department Leadership

  • Supervise department heads (Marketing, Sales, HR, Finance, IT) with focus on mission alignment
  • Scale HR functions to support 6x workforce growth while maintaining cultural cohesion
  • Lead change management initiatives during technology implementation
  • Build recruitment systems attracting talent aligned with our transformative approach to family law

    • Financial Operations

  • Collaborate with Fractional CFO on financial systems supporting statewide operations, expanding financial leadership responsibilities as the organization scales
  • Build billing department operations for significantly increased case volume
  • Develop multi-location facilities management and vendor relationships
  • Collaborate on financial forecasting and planning processes enabling sustainable growth strategy and operational capacity planning

    • Success Metrics

  • Years 1-2 : Drive operational transformation achieving significant revenue growth through efficiency and technology adoption; establish scalable department structure and systems and expand into new markets
  • Years 3-4 : Lead expansion into additional Michigan markets while maintaining strong profit margins and operational excellence
  • Years 5-6 : Establish statewide presence as Michigan's leading family law innovator through sustained growth

    • Required Qualifications

  • 7+ years professional experience with 4+ years senior operational leadership
  • Proven track record scaling professional services businesses 2x+ growth in expanding organizations
  • Experience implementing technology solutions that drive operational efficiency and client experience improvements
  • Multi-departmental operations management with budget responsibility
  • Success managing organizational change while preserving culture and mission
  • Experience building scalable systems and processes in growth environments

    • Preferred Qualifications

  • MBA or equivalent advanced business degree
  • EOS (Entrepreneurial Operating System) experience and certification
  • Family law operations experience
  • Multi-location or distributed team management experience
  • 3x+ scaling experience in $5M-$15M revenue range
  • Legal or professional services industry background
  • Experience with legal practice management software and workflow automation
  • Familiarity with AI applications in professional services

    • Core Competencies

  • Mission-Driven Leadership : Scaling operations while maintaining client empowerment focus
  • Operational Excellence : Building scalable systems and processes that drive efficiency and growth
  • Technology Implementation : Practical AI / automation deployment that enhances service delivery
  • Cultural Stewardship : Preserving transformative approach during rapid organizational growth
  • Financial Excellence : Cash flow optimization enabling broader client accessibility
  • Strategic Execution : Translating vision into measurable, scalable operational results that serve Michigan families

    • Compensation Package

    Base Salary : To be discussed / disclosed

    Performance Incentives : Significant performance bonuses scale with operational transformation and profitable growth achievements.

    Total earning potential increases meaningfully as you drive measurable business results.

    Benefits :

  • Comprehensive health coverage
  • Unlimited PTO policy
  • Executive coaching and conference attendance

    • Ready to revolutionize family law operations and transform how Michigan families navigate legal challenges? Join our mission.

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    Chief Operating Officer • Michigan, United States, United States

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