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Reception & Office Services Coordinator

Fenwick is seeking an experienced team player to join the DC office. This is an integral role for our office and will serve as a "brand ambassador" for Fenwick by creating and delivering exceptional customer service and a memorable / lasting experience to the firm's internal and external clients. This is a highly visible role will be the "face of the office." The Reception & Office Services Coordinator will aim to provide the highest level of customer service and positive experience for those who enter our office space. The individual must thrive and take pride in a front-facing service role. This position will support the front desk, conference center, facilities, and provide additional assistance to support the office as needed. This role is onsite and requires 5 days in our DC Office. The hours are 9 am 6 pm.

Reception & Catering

• Answer and screen all internal and external telephone calls in a courteous and professional manner, directing inquiries to the appropriate individual.
• Welcome and greet guests or clients promptly, notifying attorneys or staff of their arrival without delay.
• Provide comprehensive support for all visitors, facilitating their arrival and departure by utilizing appropriate technology and ensuring accurate communication of necessary information.
• Notify building security in advance with a complete guest list and supply precise instructions regarding visitor direction and access.
• Schedule conference rooms for both client-facing and internal meetings, as well as for special events, ensuring all logistical needs are met.
• Manage catering orders for all meetings, including placing orders with vendors, informing building management of deliveries, greeting caterers, and overseeing catering setup and breakdown.
• Coordinate with the IT Department to confirm that audio / visual and other technological requirements for meetings are arranged and functioning as needed.
• Oversee bookings of visitor offices for attorneys and staff from other Fenwick locations, ensuring smooth transitions and workspace readiness.
• Actively participate in the firm's emergency response plan, serving as an on-site first responder in collaboration with the Office Administrator.
• Ensure the cleanliness and organization of the kitchen, conference rooms, and visitor offices, maintaining fully stocked supplies in all areas.

Facilities

Desired Skills and Qualifications

Reporting to the Office Administrator, the ideal candidate will have 1-3 years of relevant experience, providing front desk, concierge support to internal and external clients in a law firm or professional services firm. Experience with catering and hospitality support is a plus.

Benefits and Compensation Details : At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.

The anticipated range for this position is :

$60,000 - $85,500

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and / or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.