Field Service Engineer (Regulated Industry)

Job Description

Job Description

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets : United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

Responsibilities :

• Collect service reports for CM, PM, Cal, Qual and upload copy to CMMS work order
• Ensure Field Service Report completion and follow-up actions are documented in CMMS
• Asset Status Labeling (e.g., calibration labels)
• Physical Inventory
• Escort Vendors (Third Party) and ensure compliance with facility policy and work standards
• Ensure Vendors comply with PPE policies (Lab Coat, Safety Glasses, Gloves)
• Triage instrument up to 30 minutes to determine if instrument / equipment is repairable on-site
• Perform PMs / Cal service if applicable and within skillset
• Own Work Orders for on-site instrument repair :
• Instrumentation for all equipment that Engineer is trained / certified on
• CATI, II or III as defined by Engineer level supporting site
• Client and non-Client instrumentation
• Create Work Requests on multiple CMMS systems and Notify Manager / Planner of required off-site instrument repair needs
• Complete work documentation in CMMS systems (comply with data integrity)
• Assist with installation / decommissioning of equipment
• Tags equipment “Out of Service” if, upon calibration, the equipment cannot be brought back into the calibration tolerances

Qualifications Requirements / Knowledge / Education / Skills :

Physical Requirements and Working Environment :

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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