Operations Assistant (Birmingham, AL)

Operations Assistant (Birmingham, AL)

The Operations Assistant (OA) provides support to Power Delivery Distribution Operations, Customer Service Centers, and Business Offices across Alabama Power Company's service territory on a 365 / 24 / 7 basis. This position is based in Birmingham, AL.

The position is responsible for the efficient dispatching of customer service and trouble orders. OAs are a vital member of the Distribution Control Center (DCC) and support the Distribution System Operators (DSOs) in the effective monitoring and operation of the electric distribution system. The successful candidate will be responsible for managing workload for our Local Operations Linemen (LOLs), timely dispatch and follow-up of service and trouble orders, and assisting with power restoration efforts. Various applications used include customer service / accounting systems, outage management for dispatching, workforce management for resource service and outage tickets, automated on-call response, handling telephone calls into the Distribution Control Center and the Microsoft Office suite.

Education Job Experience

• High School diploma or GED required, College degree a plus.
• Customer Service experience required.
• Experience as a dispatcher in a State, County, City or local EMA type center or closely related experience (i.e., logistics, banking, etc.) strongly preferred.
• Utility Experience in Power Delivery, Marketing, Customer Operations, Customer Service, and / or Business Office Operations a plus.

Knowledge, Skill, and Abilities

Other Requirements

Notes on Testing : There are two mandatory assessments that must be successfully completed before your application can be reviewed by the hiring management team.

Important : Both assessments must be completed within their designated time frames to remain eligible for consideration.