Director, Enterprise Student Information Systems (PeopleSoft and other SaaS)

Overview

POSITION SUMMARY:

Under the general direction of the Associate Chief Information Officer or designee, the Director of Academic Technology is responsible for the strategic planning, resourcing, programming and implementation of institutional software for supporting academic operations at the University of Massachusetts Chan Medical School. This includes designing, developing and implementing and supporting various technological solutions to enable academic operations and continuous process improvement. In addition, he/she will serve as SME, and consultant to the Medical School students, faculty and staff. He/she will perform diverse and complex duties in a manner consistent with a dynamic and active academic education and research community.

Responsibilities

ESSENTIAL FUNCTIONS:

Management Process

• Develop goals around Academic Technology at the Medical School. Socialize and gain adoption of those goals across the various constituents
• Promote the collaboration tools for the academic mission across the five UMass campuses through education and community building.
• Ensure that the appropriate academic systems are available for students, faculty and staff at UMass Chan.
• Lead the evolution, installation, maintenance, configuration, and customization of the academic infrastructure and facilitate the strategic needs of the academic community
• Develop recommendations for creating a collaborative environment for end user services, infrastructure access and the evaluation of new technologies/products
• Manage and lead the academic development team supporting Student Information Systems and integrations, ensuring effective team management and delivery.

Coaching

• Facilitate accommodations and solutions for the academic community related to IT services and infrastructure utilization that are outside of standard School practices
• Lead the Academic Technology governance process for managing the delivery of academic based requests
• Develop the model for providing the sustainable support required for academic initiatives at a campus-wide level, as well as the ability to support the individual departments in the administration and support of their local environments
• Coordinate and provide resource to activities in support of UMMS' three graduate schools and academic offices
• Assist or lead in the coordination of optimizing academic processes and automating academic systems [identification, build and acquisition]

Consulting

• Provide consultation to UMass students and faculty in the utilization of local support environments and academic tools for education
• Provide technical resource for quality assurance, debugging/tuning and in the software development architectures for the three UMass schools and academic offices

Compliance

• Conduct and manage technology education programs, workshops and conferences
• Develop and manage sustainable budget models for academic initiatives
• Coordinate support services and models for current and future services
• Encourage that department based academic IT systems meet all university, state and federal requirements for data sharing, integrity, security and business continuity

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor's Level Degree in Information Systems Management or Computer Science related majors
• 5 years of management/supervisory experience in large IT organization with at least 4 in the field of academic/research IT and 3 years in an Academic Medical Center
• Demonstrated strategic thinking abilities and an enterprise-wide perspective, effective negotiator and consensus builder in an academic setting and will have a collaborative leadership style with excellent interpersonal, written and oral communication skills
• Strong project management skills
• Excellent written and verbal communication skills with technical and non-technical users
• Strong interpersonal and consensus-building skills
• Ability to lead, manage, and deal with ambiguity in a dynamic and growing research community

Additional Information

PREFERRED QUALIFICATIONS:

• Master's Level Degree or equivalent
• Master’s in Computers Engineering or Computer Science, MBA or equivalent degree(s), with proven experience in providing solutions in a academic environment
• Demonstrate data proficiency and prior experience managing development teams
• In-depth understanding of PeopleSoft Campus Solutions