Technical Support Engineer

Job Description Summary

The Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers Clinical Applications Technicians (CATs) TSE Is and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware this role leads incident management and customer escalations delivers expert troubleshooting and champions quality productivity and knowledge-management initiatives.

Job Description

Key Responsibilities

Advanced Technical Support & Incident Management

• Provide remote advanced technical support for GEHC Software and customer hardware including coaching customers and field teams on contributing factors (e.g. AV network Citrix Microsoft).
• Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes.
• Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair).

Escalations Quality & Productivity

Knowledge Management & Tools

Cross-Functional Collaboration & New Product Support

Training & Mentorship

Documentation & Workflow

Customer-Centric Support

Submit to a background investigation including verification of past employment criminal history and educational background.

Qualifications

TSE I requires a minimum of 5 years engineering experience as FE II and / or FE III or equivalent external experience.

Technical Skills

Networking concepts and protocols

Core Competencies

Work Conditions

Optional

#LI-PA1

#LI-Remote

We will not sponsor individuals for employment visas now or in the future for this job opening. For U.S. based positions only the pay range for this position is $108000.00-$162000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is an Equal Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided : No

Required Experience :

IC

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 108000 - 162000