Director, PXD + Digital

As part of the global value added services organization North America Product Experience Design and Digital (PxD) is an innovation consulting team that helps Visas network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help sell and execute human centered design client engagements. The individual should be able to work collaboratively across product design and research . The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple powerful and exceptional.  The team believes in curiosity creative confidence experimentation through making continuous learning respectful collaboration inclusion empathy resiliency and fun! Lastly the person should be a  SWAN   someone who is smart works hard ambitious and nice!

Responsibilities :

• Work with clients and interdisciplinary teams of product research and design in crafting solutions to clients biggest challenges.
• Leverage a digital-first mindset and the contemporary product management techniques of digital native companies (e.g. human centered design minimum viable product rapid prototyping etc)
• Lead client engagements end-to-end (from selling scoping research client delivery and go-to-market). Play a leadership role for the project managing the client relationship and guiding the team.
• Lead and inspire large and diverse teams of 10-20 clients and Visa staff during client co-creation sprints providing clear vision direction and allocating roles based on skills strengths and need.
• Provide guidance and oversight for junior team members assigned on project (e.g Analyst and Manager) assigning specific tasks defining timeline and reviewing deliverables.
• Coordinate support and inputs required from Visa Sales team senior team members and Visa SMEs.
• Active facilitation of co-creation in person and virtual workshops.
• Lead synthesis and summarizing of content for executive audiences.
• Use exceptional project management facilitation and leadership skills to inspire the joint Visa and client / partner team to deliver their best.
• Demonstrate in-depth knowledge of Visas capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customers experience as well as the organizations ability to implement and scale.   This includes working closely with our partners to develop strategies timelines and operational models that appropriately consider the organizational needs aspirations business realities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications :

Preferred Qualifications :

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is $163500 to $278800 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : No

Employment Type : Full-time

Key Skills

Business,Clerical,Abinitio,Arabic Speaking,General Management,Crystal Report

Experience : years

Vacancy : 1